Customer Service 1

    University Park, PA 16802
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    Job Description


    If you are a current employee (faculty, staff, technical service, or student) at Penn State, please login to Workday to complete the internal application process. If you are a current student at Penn State and seeking employment with Penn State, please login to Workday to complete the student application process.


    The Pennsylvania State University is seeking a Customer Service Representative toserve asafirst-lineliaisonfor internal and external customersincludingguests, clients, faculty, staff, students, and vendors.The successful candidate will be responsible for the following:

    Customer Service Representative (CSR) works at a Commons Desk Operation for University Housing. CSR performs customer service responsibilities for residential students, conference and camps participants, and visitors, which may include a variety of duties, such as: processing USPS mail and package deliveries; forwarding USPS mail; distributing flyers to mailboxes; issuing and tracking residence hall room keys per guidelines and maintaining key inventory; submitting work orders for core changes; issuing temporary ID cards; processing payment for various transactions using register system and maintaining cash drawer; processing loaner room key sign-outs and core changes; processing sign-outs of recreational equipment, cleaning supplies, etc.; tracking and handling Lost and Found items per University policy; communicating policies and procedures to customers and student employees. Requires the operation of various office equipment and computer systems. Typical work schedule is Friday-Tuesday 11:00 a.m.-8:00 pm (Wednesday and Thursday days off), with some variation for special events and summer operations. Work location may vary between the five Commons Desks Operations as necessary for coverage and duties. Typically requires a High School diploma or higher plus one year of related experience, or an equivalent combination of education and experience.

    The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion inallits forms.We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive.


    Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

    Employment with the University will require successful completion of background check(s) in accordance with University policies.

    EEO is the Law

    Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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    University Park, PA
    Posting ID: 588108205Posted: 2020-11-19