Enrollment Services Specialist 3

    University Park, PA 16802
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    Job Description


    If you are a current employee (faculty, staff, technical service, or student) at Penn State, please login to Workday to complete the internal application process. If you are a current student at Penn State and seeking employment with Penn State, please login to Workday to complete the student application process.


    Position will be responsible to the Director for Undergraduate Recruitment for recruiting prospective students from out-of-state market areas, typically requiring a high level of travel (approximately 8-10 weeks per semester) and recruitment territory management. Candidate is responsible for the recruitment of prospective students by presenting admissions information to groups of students and families in their out-of-state markets via on-campus, off-campus, and virtual events. Recruiters/Counselors will plan and/or represent the University at various in-person and virtual recruitment events including high school visits, college fairs, and other off-campus events. Recruiter will also communicate admissions policies to and develop relationships with high school counselors within the territory. The position will work with wage staff in the territory; recruit, coordinate, and supervise alumni volunteers; and help manage and train additional staff for coverage within the territory. Participate in office or University committees and perform special projects and assignments as required as part of the recruitment team. Will render admission decisions; handle large volume of inquiries via email, telephone, and in-person or virtual meetings; and advise prospective, applicant, and admitted students and families to make informed college-choice decisions. Candidates must be able to articulate undergraduate admission options at all campuses for all applicant types.

    Excellent verbal, written, presentation, and organizational skills are essential, with a desire to communicate with prospective students and their families about their Penn State options throughout the application process. The ability to manage concurrent projects and a high level of detail with accuracy is required. Demonstrated high level of student-centered customer service in high volume environment is critical. Candidates must be able to multitask, work independently, and be accountable and reliable. Travel and/or some extended hours and weekend work are required. Typically requires a Bachelor's degree or higher plus one year of related experience, or an equivalent combination of education and experience. Computer experience with knowledge of PeopleSoft Campus Solutions, Slate (or other CRM system), Zoom, and Microsoft Office Suite is strongly preferred. This position requires operation of a motor vehicle as a part of job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Penn State has an excellent benefits package, including tuition discount.

    The followingclearancesmust be successfully completed for this position:
    • Pennsylvania State Police Criminal Background Check
    • Pennsylvania Child Abuse History
    • Federal Bureau of Investigation (FBI) Criminal Background Check

    The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion inall ofits forms.We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.


    Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

    Employment with the University will require successful completion of background check(s) in accordance with University policies.

    EEO is the Law

    Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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    University Park, PA
    Posting ID: 588108378Posted: 2020-11-19