Not many teams aspire to zero. Welcome to the Worldwide Returns ReCommerce and Sustainability team (WWRR&S) at Amazon.com.
WW RR&S is an agile, innovative organization dedicated to 'making zero happen' to benefit our customers, our company, and the environment. Our goal is to achieve the three zeroes: zero cost of returns, zero waste, and zero defects. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future - we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - returns, recommerce, and sustainability.
Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.
We are looking for a Principal Program Manager dedicated to developing our worldwide Returns and Recommerce capacity planning requirements. This includes the identification and implementation of large and medium scale projects and programs within the Returns ecosystem. This role will partner with our global operations, forecasting, product management, retail and transportation partners to implement scalable world class operations capabilities.
Joining this team gives you the opportunity to develop a world-class customer experience while driving towards making zero happen.
Competitive applicants will have a background in operations, supply chain planning, program management, vendor negotiations, and analytical experience.
We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.
Amazon is earth's most customer-centric company and through WW R&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns ReCommerce & Sustainability team!
* Bachelor's degree
* 7+ years of capacity planning, production planning, operations planning, or inventory planning experience.
* Proven process improvement management, system development and project management experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Posting ID: 588486905Posted: 2021-01-23