Plumbing Operations Manager

    DUTTON HOME SERVICES LLC
    Simi Valley, CA 93062
    Full-time, Part-time
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    Job Description

    Description

    Dutton Plumbing is looking for an exceptional Plumbing Operations Manager to lead our team of talented plumbing installers! As a Plumbing Operations Manager, you will work as part of a dynamic and passionate team to maximize capacity, efficiency and profitability.



    Responsibilities:

    Bilingual candidates preferred

    Supervise installers to include coaching, scheduling, setting work priorities, training, evaluating performance, and work standards

    Perform pre-job costing and planning, manage productivity of the installers while on-site, and perform post-job costing to ensure margins are achieved

    Manage capacity and job resources efficiently

    Minimize backlog and expedite completion of all pending jobs

    Oversee all aspects of install coordination including confirmation calls, order accuracy, scheduling, permitting, inspections, warranty registration, and post call follow up

    Manage scheduling, quality control, costs, and all aspect of any sub-contractors required to complete jobs in a timely and profitable manner

    Ensure payroll is accurate and labor costs are in-line with budgeted expectations

    Effectively manage conflict resolution and client satisfaction

    Manage all credits for equipment that is returned

    Continuously upgrade the talent of the team and identify new recruits to bring to the organization

    Identify improvement opportunities for installations and develop a standard process to be used companywide

    Innovate new ways to recruit, train and motivate the best and brightest talent to your install team

    Identify, implement and train on new technology for the business

    Assign installation jobs consistent with the Installer's skillset

    Coach installers daily on the Picture-Perfect Installation / iAuditor process

    Verify and enforce installer's accurate utilization of required digital forms, pictures, paperwork and field software

    Ensure post installation happy calls for customer satisfaction and perform quality assurance audits on work performed

    Train and provide support for all installers to ensure they meet or exceed their budgeted KPIs

    Provide ongoing performance reviews for all install team members

    Supervises installers to include coaching, scheduling, setting work priorities, training, evaluating performance, and work standards

    Meet or exceed the following daily budgeted KPIs:

    100% completion of iAuditor

    Manage capacity to ensure gross margin per crew day target

    Installation labor and material are within budgeted allocations

    Installation warranty rate must remain at or below target

    Achieve a four star or higher positive review average per installer



    Bilingual

    Proven track record in service.

    Ability to inspire and lead others to attain company goals.

    Good presentation skills; able to convey confident and decisive messages.

    Multi-tasker who enjoys working in the field with diverse teams on varied projects.

    Detail oriented and highly organized with exceptional follow-through abilities.

    Top performer who can instill pride of workmanship in self and others.

    Passionate about Dutton Plumbing and loves the brand.

    High integrity with advanced social skills and ability to make solid connections.

    Strong desires to motivate technicians to be better tomorrow than they are today.

    IT competent, previous experience with Microsoft Office and the latest sales applications.

    Outgoing personality that blends well with a fast-paced, goal-driven environment.

    Technical aptitude with knowledge of local codes and ability to make on-the-job applications.

    Highly motivated, self-starter who's flexible and has a great attitude on life.

    PI125966711
    Posting ID: 588500126Posted: 2020-11-24