*Immediate Start* Customer Service Representative

    Aerotek
    Easton, PA 18042
    Full-time, Part-time
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    Job Description

    Answering inbound calls from customers regarding tax returns. Candidate will also have to make follow up calls to customers as well. Will answer 70 or more calls a day as well has having less than 30 seconds to finish the previous call before the next call comes in. The ability to navigate through their computer systems and provide accurate account information. Must be able to multitask - documenting phone calls and talking to customers on the phone. 7 Month Contract position.

    Maintain call volume and service levels 90% or above.

    Performance reviews every week with Call center Manager.

    Shift

    • Training 9:30 - 4 4 weeks
    • Then 8:45 - 5
    • December goes until 6

    Pay

    • Starts off at 13.50 an hour for training
    • After training it goes to 14.00 an hour
    • 14.50 for perfect attendance after 2 months
    • Attendance and quality bonuses of up to 200 a month




    About Aerotek:

    Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing® winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

    Aerotek is acting as an Employment Agency in relation to this vacancy.
    Posting ID: 588503922Posted: 2020-11-21