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$15.26 - $24.23
Full-time, Part-time
2560 Mckinney Street, Dallas, TX 75201
Updated 30+ days ago
An NFC Project Director ensures exceptional service is provided to all residents and their guests at their home location. A Project Director is responsible for engineering a professional Concierge team that maintains the “hub” of the building lobby and upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met. As the region grows in operations this role will evolve into oversight of multiple locations and assigned special projects.

Duties & Responsibilities (include and not limited to the following):
• Schedule all team members via Company Approved Scheduler according to contracted budgeted hours
• Monitor & Adjust Daily Employee Time Card Punches according to approved protocol
• Provide Written Counseling to employees not accurately time punching
• Review Reports to Ensure Overtime is not scheduled
• Approve time cards by Company deadlines to ensure accurate payroll of employees
• Ensures 5 Diamond Performance Standards are followed by team members
• Recruits, trains, motivates, supervises and mentors team members - leads by example
• Ensure that all team members are trained to react intelligently and quickly to any and all emergency situations
• Interaction with clients displays genuine sincerity and appreciation
• Ensures each client and guest receives a Warm Welcome and Fond Farewell
• Always looking for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality
• Ensures the property is operating effectively and in accordance with Property Management and Board of Directors' expectations
• Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc
• Coordinator smooth operation of contractor arrivals/departures and realtor/home buyer visits
• Covers shifts for associates to ensure proper staffing requirements are maintained
• Attends company meetings/trainings and ensures all team members participate in company training sessions
• Completes the required administrative duties in a timely and accurate manner
• Consistency by entire team of rules and regulations established by management or HOA
• Adheres to all NFC policies
• Follows HR and Risk Management protocols
• Monitors and reviews daily employee’s performance and provides necessary support, training or counseling as needed
• Performs miscellaneous job-related duties as assigned


Minimum Job Requirements:
• Professional background in customer service and hospitality management
• Must have an outgoing personality
• Must be hospitality driven and offer any necessary assistance to clients and guests
• Must be able to coach and mentor team members
• Must possess the ability to multi-task
• Must possess ability to work in a team environment
• Must be able to proactively learn about all events, happenings, restaurants, etc in the local neighborhood

Knowledge, Skills & Abilities Required
• Basic knowledge of Microsoft Office (Word & Excel) and the Internet
• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken
• Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service
• Effective interpersonal communication skills (written and oral) with ability to engage positively with clients
• Diplomatically handle delicate and challenging client concerns
• Must be well versed in budgetary and cost control responsibilities
• Must be able to lift packages weighing 50 pounds or less.



Posting ID: 593071621 Posted: 2021-10-26 Job Title: Project Director