Mobile Associate

    3918 Townsfair Way Bldg F102, Columbus, OH 43219
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    Job Description


    Mobile Associate


    OH2SNO-OH-Townsfair Way & Easton Loop W

    Job Description

    Mobile Associate

    Req ID


    Positions Remaining


    Functional Group

    Consumer Markets

    Location Address

    3918 Townsfair Way Bldg F102

    EOE Statement

    Equal Employment Opportunity

    We take equal opportunity seriously-by choice.

    T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.




    Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
    • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
    • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
    • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
    • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
    • Approaching service and sales needs with patience, honesty and empathy.

    Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:
    • How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
    • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
    • How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.

    Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

    Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

    Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:
    • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
    • Successfully identify and handoff small business leads.

    Company Profile

    As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit

    Applicant Privacy Policy

    We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy.






    • Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
    • Desire to be a part of the game-changing T-Mobile store team.
    • Competitive drive and confidence to succeed in a fast-paced sales environment.
    • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
    • Effective at balancing customer experience and performance goals.
    • 6 months of customer service and/or sales experience, Retail environment preferred




    Part Time

    Travel Required?




    Minimum Qualifications

    • At least 18 years of age
    • Legally authorized to work in the United States
    • High School Diploma or GED
    • Work varied shifts, seven days per week, which may include evenings, weekends, and holidays, including full time training
    • Written and verbal communication skills
    • Tech savvy
    • Demonstrated creative problem solving

    Posting ID: 593235146Posted: 2020-12-23Job Title: Mobile Associate