Customer Assistant Representative Part Time White River Junction

    Enterprise Rent-A-Car
    White River Junction, VT 05001
    Part-time
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    Job Description

    Overview

    The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.

    This position will be at our location in White River Junction, VT. There is a target pay rate of $12.50 per hour.

    25 HOURS MAX PER WEEK

    As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

    Responsibilities
    • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
    • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
    • Advise and review rental charges; and provide an accurate receipt to the customer.
    • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
    • Inquire about service, satisfaction and document dissatisfaction.
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
    • Use of proper statement to determine if vehicle is being returned with full tank of gas.
    • Complete a service alert for any mechanical and or body damage communicated by the customers.
    • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
    • Keep lot organized for ease of access and traffic flow.
    • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
    • Understand the damage loss report reporting procedure.
    Equal Opportunity Employer/Disability/Veterans

    Qualifications
    • Must be at least 18 years old
    • Must have two years college experience OR at least two years of customer service experience
    • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
    • Must be authorized to work in the U.S. and not require sponsorship now or in the future
    • Must be able to read, write, and speak English
    • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
    • Aside from religious observation, must be available to work a maximum of 25 hours / week within our operating hours: Monday- Friday 7:30am-12:30pm
    Posting ID: 593246430Posted: 2021-01-27