Sr. Customer Assistance Representative

    Enterprise Rent-A-Car
    Fort Lauderdale, FL 33301
    Full-time, Part-time
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    Job Description

    Overview

    The Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in an airport location. This role is available as temporary full time.

    **THIS IS A FULL TIME POSITION= 40 hours per week with benefits**

    Location: Fort Lauderdale Airport

    Starting Pay: $11.50/hr

    Schedule flexibility is required for this position

    As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

    Responsibilities
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Initiate rental contract based on customer reservations or on-the-spot need
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Understand and communicate rental terms and conditions, vehicle features and other services
    • May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
    • Perform miscellaneous and backup duties job-related duties as assigned
    Equal Opportunity Employer/Disability/Veterans

    Qualifications
    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Must have at least 1 year prior customer service retail or administrative support experience
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Apart from religious observations, must be available to work flexible schedule including mornings, afternoons, nights, week-days, weekends and holidays.
    Posting ID: 593246875Posted: 2021-01-13Job Title: Senior Customer Assistance Representative