Sr. Customer Assistance Representative

    Enterprise Rent-A-Car
    Albemarle, NC 28001
    Full-time, Part-time
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    Job Description

    Overview

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.

    This position will be located at: 205 NC-740, Albemarle, NC 28001.

    This is a part-time position, elevated hours, working 30+ hours per week and pay is $10.50 per hour. An employee in this position will be eligible for some benefits.

    Candidates must be able to work the following schedule:

    Sunday OFF

    Monday 7:30 am - 6:00 pm

    Tuesday OFF

    Wednesday OFF

    Thursday 7:30 am - 6:00 pm

    Friday 7:30 am - 6:00 pm

    Every other Saturday 8:30 am - 12:00 pm

    As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

    Responsibilities
    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services
    • May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned
    Equal Opportunity Employer/Disability/Veterans

    Qualifications
    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Must have at least 1 year prior customer service, retail, or administrative support experience
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observation, must be able to work the following schedule:
    Sunday OFF

    Monday 7:30 am - 6:00 pm

    Tuesday OFF

    Wednesday OFF

    Thursday 7:30 am - 6:00 pm

    Friday 7:30 am - 6:00 pm

    Every other Saturday 8:30 am - 12:00 pm

    Posting ID: 593247433Posted: 2020-12-16Job Title: Senior Customer Assistance Representative