Customer Service Specialist

    Community Health System
    Fort Smith, AR 72901
    Full-time
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    Job Description

    The Shared Services Center - Fort Smith is looking for a dynamic Customer Service Representative to join our team. The ideal candidate will be a self-starter who will thrive in a collaborative, growth environment.

    If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

    Rewards for Doing Work That Matters - What's in it for you:
    • Starting pay: $13.00/hr
    • Open availability from 6:00am-8:00pm
    • Cash bonuses (based on facility performance) up to $750.00 per quarter
    • Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
    • Paid vacation days
    • Paid sick leave
    • 6 paid holidays plus two personal holidays
    • Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
    • Promotional opportunities
    • An employee-friendly environment focused on patient satisfaction
    Essential Duties:
    • Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues;or escalating to the
      next level using sound judgment
    • Using a computer to navigate screens to notate and effectuate a positive patient experience
    • Perform administrative duties by managing email, completing assignments, and other duties
    • Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies
    Job Requirements
    • Be at least 18 years old with a high school diploma or GED
    • Demonstrated ability to navigate a computer
    • Demonstrated ability to be detail oriented, analytical, and be a creative problem solver
    • Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
    • Ability to type at least 30 words per minute
    • Must have reliable, consistent transportation
    • Ability to pass a background check and a drug screen
    Wow Factors
    • Previous medical office experience including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience
    • Billing or other revenue cycle certifications
    Posting ID: 593549163Posted: 2021-02-25Job Title: Customer Service Specialist