Customer Support Coordinator

    Updated 30+ days ago
    Johnstown, PA 15901
    Full-time, Part-time
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    Job Description

    Job Description

     

    Responsibilities 

    • Service the customers 1st  and always.  

    • Monitors assigned key accounts addressing customer’s concerns and the 1st line communication within the FFX network. Responds appropriately and forwards issues to appropriate person/department and follows up that the issues have been resolved while communicating the results back to the customer.  

    • Escalates ongoing customer problems to management team in a timely basis. 

    • Enter all tendered loads when necessary due to delays, equipment failure or driver issues  

    • Communicate effectively with customers and Driver Managers to avoid potential problems 

    • Arrange appointment times as necessary with customers  

    • Coordinate with operations to determine customer operational requirements to ensure all the KPI’s are being met.  

    • Work with the operations team to ensure on-time delivery of products to our valued customers 

    • Provide internal customer service to all other departments within FFX.  

    • Assist with other areas of company need as directed by management 

    Requirements 

    • Strong attention to detail and a passion to satisfy customers 

    • Self-driven and have a strong work ethic 

    • Ability to multi-task in a fast-paced and changing environment 

    • Strong verbal and written communication skills 

    • Desire for a long-term career with a growing company 

    • Ability to present and maintain a positive corporate image in a fast-paced environment in person, on the phone and in written communication.  

    • Proactively establish and maintain effective working team relationships with all support departments 

    • Must be goal driven to meet and exceed position’s Key Performance Indicators 

    • Must be willing to learn  

    • Must be proficient with Microsoft Office products including; Word, Excel, Outlook, etc. 

     

    Qualifications 

    • High School Diploma/GED with College Preferred 

    • 1 year or more of working in a customer service-oriented field with a preference in working for a carrier/company with commercial drivers    

     

     

     

    Company Description

    FastFreight Express has been in business since 2006 and we take pride in our company and the employees.
    FFX drivers are the best in the industry. They are safety focused, proven and experienced, reliable, and tried and true to FFX. Our turnover rate is the lowest of any regional carrier.
    Our operations, dispatch and customer service staff are truly dedicated to providing the best customer experience possible on a continued basis.
    Our staff has the experience and background to make the right decisions for your shipments.
    Our senior management has over 50 years of combined transportation experience.
    Posting ID: 593891084Posted: 2021-03-21Job Title: Customer Support Coordinator