Service the customers 1st and always.
Monitors assigned key accounts addressing customer’s concerns and the 1st line communication within the FFX network. Responds appropriately and forwards issues to appropriate person/department and follows up that the issues have been resolved while communicating the results back to the customer.
Escalates ongoing customer problems to management team in a timely basis.
Enter all tendered loads when necessary due to delays, equipment failure or driver issues
Communicate effectively with customers and Driver Managers to avoid potential problems
Arrange appointment times as necessary with customers
Coordinate with operations to determine customer operational requirements to ensure all the KPI’s are being met.
Work with the operations team to ensure on-time delivery of products to our valued customers
Provide internal customer service to all other departments within FFX.
Assist with other areas of company need as directed by management
Strong attention to detail and a passion to satisfy customers
Self-driven and have a strong work ethic
Ability to multi-task in a fast-paced and changing environment
Strong verbal and written communication skills
Desire for a long-term career with a growing company
Ability to present and maintain a positive corporate image in a fast-paced environment in person, on the phone and in written communication.
Proactively establish and maintain effective working team relationships with all support departments
Must be goal driven to meet and exceed position’s Key Performance Indicators
Must be willing to learn
Must be proficient with Microsoft Office products including; Word, Excel, Outlook, etc.
High School Diploma/GED with College Preferred
1 year or more of working in a customer service-oriented field with a preference in working for a carrier/company with commercial drivers