Under the supervision of the Regional Director/Assistant Regional Director supervises regional team members/team coordinators (Nurses, Social Workers, Generalist, Dieticians, Pharmacists) in conducting certification surveys, licensure inspections, and investigations in long term care facilities to determine compliance with state and federal laws, regulations, and rules. Participates as an active member of the Enforcement Committee, Regional Management Team, and the Quality Assurance Team. Ensure timeframes/data entry deadlines are met for all visits. Assists Regional Director/Assistant Regional Director in performing administrative tasks as assigned.
Essential Job Functions:
Coordinate the activities and the department resources for a geriatric unit. Schedule surveys, certifications, complaints, licensure inspections and follow up visits to meet federal and state guidelines, protocol and timeframes. Supervises unit staff which includes planning work schedules, monitoring output, and ensuring compliance with policies and procedures. Tracks, monitors, plans, coordinates, or schedules activities on a complex level to ensure deadline or requirements are met.
Evaluates program, procedures, or processes for effectiveness through review (for example, reviews statistics, reports, operations, findings, case readings, surveys, quality assurance activities, performance measures, best practices) and reports results or makes recommendations to resolve issues or improve performance. Expected to serve as liaison for assigned area on complex issues with agency staff or outside entities. Plans, participates in, and monitors staff training. Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. The program manager is expected to testify at hearings or in court proceeding to provide information regarding policy, procedures, history, findings, or activities.
Knowledge Skills Abilities:
Experience in Nursing Facility, Assisted Living Facility, and Day Activity and Health Services Regulatory programs. Minimum of 2 years' experience performing supervisory, managerial, or professional work preferred.
Skill in managing and providing leadership to professional level staff.
Ability to express oneself clearly orally and in writing.
Skill in problem solving and decision making.
Skill in building and maintaining effective work relationships.
Ability to plan and direct program activities to support agency goals.
Skill in using Microsoft Office software; Word, Excel, Access, Outlook.
Knowledge of and ability to interpret local, state, and federal laws and regulations relevant to program area.
Knowledge of applicable agency program policy and monitoring systems.
Ability to devise solutions to administrative problems.
Ability to establish goals, objectives, to organize workloads, and set priorities to meet deadlines.
Ability to develop and evaluate administrative policies and procedures.
Ability to communicate with others to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
Ability to effectively interact with others in political/stressful situations.
Ability to coach employees to develop their capabilities including providing encouragement and training to improve job performance.
Must be a good fit for the team and organization.
Graduation from a 4-year accredited college or University.
Registration or Licensure Requirements:
Surveyor Minimum Qualification (SMQT) preferred or must successfully obtain within the first year of employment.
Initial Selection Criteria:
Experience in the management of a business function, division, or department relevant to the assignment. Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another. Preferred Long Term Care Regulatory experience or program experience with a Long term care provider.
Preferred successful completion of the Surveyor Minimum qualification test. Ability to problem-solve, multi-task, organized and has excellent interpersonal skills and track multiple activities with competing priorities.
Must be able to work hours other than 8 AM to 5 PM, Monday through Friday, as necessary.
Ability to travel occasionally (i.e., quarterly) for activities such as out-of-town meetings or training sessions.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. Must be willing to be available by phone and/or email to respond to high profile requests and provide responses to the needs of staff and management. If you need assistance completing the on-line application, contact the CAPPS service center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
All applicants must pass a fingerprint criminal background check.
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include13A, 25A, 34A, 350F, 351L, 352N, 352S, 35D, 35E, 37A, 37X, 59A, 65X, 67J, 70A, 70B, 70D, 70E, 70F, 70H, 71E, 00J, 00K, 00L, 00P, 00R, 00T, 00X, 00Z, 111X, 112X, 114X, 615X, 612X, 648X, 611X, 321X, 632X, 631X, 641X, 990, 01, 19, 20, 70, 74, 76, 82, 90, CMO10, MED10, MED12, MGT10, MGT13, MGT14, MGT15, MGT17, OAR12, OAR14, 8891, 0202, 0203, 0204, 0205, 0206, 0207, 0210, 0302, 0307, 0520, 0640, 0802, 1802, 2602, 5950, 6502. 7202, 7208, 7210, 7220, 7315, 8U000, 9G100, 16GX, 41AX, 86MO and 86PO.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.