Updated 30+ days ago

GenNext Operations Specialist

Atlanta, GA 30301
Similar jobs pay
$45.14 - $73.34
Full-time, Part-time
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.


This position is responsible for driving company standards, ensuring consistent execution of Aaron’s programs, driving the right account behaviors, activities and accountability for the GenNext stores.


Duties and Responsibilities:

                 Identify underperforming GenNext stores based on Company goals and work with RMs and GMs to drive and increase performance.

                 Identify and eliminate root cause of unsuccessful processes and train staff on how to execute properly.

                 Work on the Top 25-50 Charge Off in assigned stores daily.

                 Review Daily Call Activity (AM/PM) and coach store team members on behaviors to close performance gaps.  Discuss any trends with store team members as well as RMs

                 Review key reports to determine training and coaching opportunities for store team members. Reports to include, but not limited to:

o                Free Time / Extension

o                Nons Buckets

o                Promise to Pay Report / Success Percentage

o                Partial Payment behaviors

o                First Payment Behaviors / No $ Posted Report / Large Payment

o                Proper Due Dates (off cycle report)

                 Drive training completion to ensure CAAs/CAMs have completed all non-renewal classes in their belt program and compliance training and understand the materials presented

                 Weekly communication with AD/DVP on renewal performance results and jointly discuss and develop action plans to close performance gaps and celebrate positive results

                 Serve as a key resource for GenNext DVP to assist with operations in low performing stores. 

                 Up to 75% travel may be required


Education and Experience:  

                 Bachelor’s Degree preferred

                 Minimum of 5 years of related work experience to include, but not limited to, retail operations

                 Deep understanding and proficiency of the Aaron’s renewal program normally acquired with at least 4 years of experience

                 Deep understanding of the ABCDs of selling and demonstrated ability to translate to account behaviors in an effective manner normally acquired with at least 4 years of experience


Required Skills and Competencies:

                 Strong knowledge of Aaron's operational standards and procedures

                 Proficient with Microsoft Office Suite

                 Strong organizational skills and high sense of urgency for action

                 Extremely flexible with the ability to easily shift priorities with a can-do attitude in a fast-paced, ever changing environment

                 Time management – Demonstrates efficiency and persistence, managing own time and ensuring engagement deadlines and objectives are met

                 Communication – Understanding of effective communication concepts, tools and techniques

                 Persuasion and collaboration – Nurtures and builds effective partnerships with clients to achieve results; team player, comfortable working on multiple teams/projects simultaneously and independently, as needed

                 Professional appearance with high level of engagement

Team members enjoy access to career training and advancement opportunities, and are
rewarded with competitive compensation and a comprehensive benefits package, which includes: 
  • Paid time off including vacation days, sick days and holidays
  • Medical, dental & vision insurance
  • Maternity and Paternity Leave
  • 401(k) plan with company match
  • Flexible spending accounts
  • Life insurance
  • Disability benefits
  • Stock Purchase Plan
  • Team Member purchase discounts
About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

Aaron's is an Equal Opportunity Employer 
Posting ID: 597281106Posted: 2021-02-12Job Title: Operation Specialist