E Commerce Lead - FT - Store 0664

    ACME Markets
    175 Route 70, Medford, New Jersey 08055, Medford, NJ 08055
    Full-time
    Refer friends, get paid!

    Job Description

    DUG Lead Job Description
    POSITION PURPOSE:
    Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Also, responsible for ensuring a seamless process of handoff of orders to our 3PL Third Party Logistics partners. Must be able to lead DUG Shoppers/Clerks on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.
    KEY ACCOUNTABILITIES:
    * Lead all aspects of DUG operations and handoff of orders to third party logistics partners.
    * Review and manage "Metrics That Matter" on a daily/weekly basis with DUG staff and Store Director.
    * Ensure DUG department meets standards for cleanliness, organization and all marketing materials are fresh.
    * Perform initial validation "smoke" test hosted by Corporate Implementation team.
    * Facilitate training for all DUG employees, including "on-demand" employees.
    * Ensure all DUG employees are following proper processes and procedures.
    * Ensure customer satisfaction with the DUG experience.
    o Ensure all orders are shopped and staged on time prior to customer arrival time.
    o Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).
    * Facilitate store employee awareness, have DUG huddles throughout the day.
    o Ensure service centric customer facing employees can answer all DUG FAQ's.
    o Ensure service centric customer facing employees are handing out DUG flyers and "talking" DUG to our customers.
    * Facilitate customer awareness of DUG services.
    * Drive sales visiting neighboring businesses explaining DUG services.
     
    SKILLS AND EXPERIENCE:
    * Excellent customer service skills.
    * Possess good communication skills, both verbal and written.
    * Strong teamwork and interpersonal skills.
    * Possess leadership skills and the ability to influence the work of others.
    * Must be able to motivate team members to achieve department goals.
    * Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.
     

    PHYSICAL ENVIRONMENT:
    * Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
    * Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
    * Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
    * Willingness to work independently in a fast-paced environment.
    Posting ID: 597750383Posted: 2021-01-08