The Store Manager will manage, direct and supervise the daily operations of store. He/ She will maintain a pleasant and courteous environment to customers and team members according to Company goals, policies, and procedures.
• 5+ years of experience as an Assistant Manager or Supervisor at a retail store. • Must be at least 21 years of age. • High School diploma or GED preferred. • Must be authorized to work in the U.S. • Must have a valid, infraction-free Driver’s License. • Ability to communicate effectively in English, both in written and oral forms is required.
• Direct, supervise, and organize all daily retail operations of store according to Company policy. • Prepare and oversee proper and thorough preparation of necessary reports and paperwork by employees daily, weekly, monthly. • Maintain staffing (hiring and employee reorganization); create schedules to meet business needs and ensure excellent customer service. • Ensure that all state and federal labor laws/ regulations are adhered to; interact with Human Resources department on a regular basis to ensure compliance. • Maintain clean and polished appearance of store all areas of the store, both indoor and outdoor; make repairs as necessary. • Ensure all required marketing (posters, signage, etc.) are displayed appropriately. • Maintain professional conduct, display a positive attitude, and adhere to Dress Code policy at all times during work shifts, enforce Dress Code policy to employees. • Practice excellent customer service to everyone who enters the store, assist with purchases and up-sell items to increase store profitability (includes car washes). • Effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions. Provide assistance/training to all store personnel in utilizing transactional equipment. • Adhere to and enforce proper cash handling procedures to prevent losses and enforce security controls established by Company (drive-offs, burglary, theft prevention, counterfeit bills, etc.). • Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.). Provide assistance/training to all store personnel with food service equipment and maintenance. • Prepares bank deposits, transfers money to the designated Financial Institution, and accurately completes and files associated paperwork per Company Policy. Change orders are immediately placed in a locked safe. • Ensure all Company assets are properly secured; funds are placed in a locked safe, required documents are store in its proper location per Company policy. • Post price changes of fuel on a daily basis, and ensures all other products have accurate prices posted daily utilizing computer-made signs and/or shelf tags. • Analyze daily sales and expense information, perform all other financial analysis to maximize sales/net profits and review profit/loss statements to assist in making recommendations to increase profit margins. • Receive supplies and products, verify orders received versus invoice data, physically place all ordered merchandise away in its appropriate location using the FIFO method; report invoice discrepancies to management. • Check codes on merchandise when received and periodically thereafter to ensure merchandise is not out-of- date; follow company procedures for removal/disposal and recording out of date inventory, keep all back stock organized (use the FIFO method). • Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy. • Act in accordance with and enforce all local, state, and federal laws and regulations; conducting daily, weekly, quarterly and annual duties. • Documents all information pertaining to Incidents on appropriate company approved forms, corresponds with managers and HR. • Ensure the accurate and timely training of all new staff members. Utilize all training documentation for training employees, complete thoroughly, and file in employee’s training file; mail New Hire Paperwork accurately to company policy. • Ensure all new and existing store personnel are trained in all equipment operations/maintenance • Perform on-going and timely performance evaluations on store personnel. Consistently provide performance feedback to store personnel involving all duties per the job descriptions. • Actively resolve customer’s complaints through the customer care process, issuing refunds, exchanges, or voids in a timely and professional manner. • Interact with vendors on ordering, promotions, and deliveries. Ensure stock levels are maintained within Company guidelines. • Implement merchandising and service programs designed by management accurately and in a timely manner. • Other duties as assigned by Retail Area Manager.