Front Desk Associate

    The Fitness Equation
    Ashburn, VA 20147
    Full-time, Part-time
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    Job Description

    Job Description

    The Fitness Equation is looking for a professional, performance-driven Front Desk Associate. The Front Desk Associate is the first face a member, guest, or staff member sees when entering our club. We rely on our Front Desk staff to greet with a smile, welcoming attitude, and an eagerness to attend to members’ needs and provide exceptional service. This role also requires multitasking skills to manage an organized and efficient front desk area.


    • Greets members, guests, and staff with enthusiasm and a friendly attitude.
    • Answer telephones, transfer calls, take messages, and communicate in professional manner.
    • Scan members in with key card, verify ability to access club, stop those who are unable to access club.
    • Transfer guests to Membership team and TFE Management for tours and membership presentations.
    • Work with TFE Management to update member billing information, sell authorized Front Desk POS items, and transfer interviewees, business partners, and other guests to their meeting locations.
    • Keep members informed of events happening in the club and promotional messages.
    • Distribute towels, other items that may be provided at Front Desk.
    • Resolve and mediate member concerns in a calm and controlled manner.
    • Maintain a clean and organized front desk work area.


    • H.S. student or completed H.S. diploma/GED
    • Ability to communicate professionally and provide appropriate and effective problem solving information to members, guests, and staff
    • Ability to initiate task management and keep control of front desk during slow times and peak times
    • Interest in and passion for physical fitness
    • CPR and First Aid qualifications (preferred)
    • Health club work experience (preferred)

    TFE offers competitive compensation, benefits, management training opportunities, and a FREE membership with employment. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted. 

    Posting ID: 602404390Posted: 2021-04-17Job Title: Desk Associate