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$14.00 - $20.44
Full-time, Part-time
Mclean, VA 22102
Updated 15 days ago
Secure our Nation, Ignite your Future Access Control Specialist Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented Access Control Specialist to join our team and provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech. Responsibilities include, but are not limited to: * Providing technical support and troubleshooting to network desktop and/or systems hardware and software.
* Screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
* Adding and removing users to groups that grant access to applications as approved.
* Initiating tickets for any service request or incident, and providing continuous follow up until resolution.
* Performing work in customer Service Level Agreements (SLAs) and program performance metrics.
* Installing and mapping computer peripherals for users.
* Creating accounts, accesses, and resetting passwords.
* Installing, configuring, and upgrading computer hardware and software.
* Providing end-user software troubleshooting and support.
* Providing technical support for complex incidents to identify root causes, work arounds, and solutions
* Participating in the administration of e-mail systems and provisioning of accounts.
* Providing phone and help-desk support for local and off-site users.
* Providing network and Active Directory administration, share drives/folders, group permissions, and account administration.
* Performing remote desktop triage and system repairs using remote tools.
* Supporting data management/transfers.
* Writing training manuals, SOPs, user guides, knowledge article, and other system documentation.
* Coaching and reviewing the work of less-experienced professionals.
* Providing exceptional customer service support.
* Using extensive independent judgement.
* Maintaining current knowledge of relevant technologies as assigned.
* Participating in special projects as required.
* Supporting 24x7 operations; shift work may be required. Basic Qualifications: * High School diploma or GED and four (4) years' experience in a related technical discipline, or the equivalent combination of education, technical certifications/training, or work experience.
* 3+ years of directly related experience.
* Exceptional customer service skills.
* DoD 8570 IAT Level II certification or be prepared to attain within six (6) months of Hire Date. Preferred Qualifications: * Experience with customer's account provisioning system.
* ITIL ITIL® v3 or v4 Foundation, certification.
* Experience with ServiceNow.
* Security+ CE certification. Security Clearance Requirements: * Active and current TS/SCI with polygraph. Physical Requirements: * Must be able to remain in a stationary position 50%.
* Must be able to move/traverse within and between buildings and offices.
* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.
Posting ID: 602934424 Posted: 2021-11-16 Job Title: Access Support Specialist Security