Day to Day Responsibilities:
o Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.
o Support duties include monitoring, recognition, evaluation, and correction of system and network problems.
o Responsible for maintaining a privileged user level of access, across numerous high priority systems.
o Daily interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise.
o Interpret system documentation and records problems in logging and discrepancy reporting tools
o Collect data describing the environment at the time of the failure
o Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required
o Escalate problems to Tier 2 level as required, perform call-ins as necessary
o Coordinate with any required resources across the enterprise to resolve operational issues
o Work with other 24x7 engineering crews across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response
o Provide necessary mentorship, guidance, and training of entry-level engineering crew
o Shift work - 12 hours a day, 7 days a week, rotation of shift occurs every 3 months. 0600-1800, 1800-0600 Requirements:
o Active TS/SCI with Poly required
o Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification
o AA Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR the equivalence of 3-5 years direct experience in lieu of a degree
o Must have a broad knowledge of high priority systems across a multi-location enterprise
o Good communication skills for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response
o Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.