The District Manager provides overall leadership and direct supervision of approximately 6-8 Krystal restaurants to ensure that the Brand Vision, Mission and Promise is being delivered and that each Restaurant General Manager meets or exceeds the Annual Operating plan established for each of their restaurants. The District Manager accomplishes their objectives by role modeling Krystal's Core Values and actively selects trains and develops their managerial employees daily to achieve key results in People, Customer, Sales and Profit.
Essential Duties and Responsibilities: People:
Demonstrates the Krystal's Core Values while building high performing Restaurant General Managers when selecting, training, retaining and recognizing A+ talent utilizing Krystal's tools and processes.
Identifies and develops a pipeline of talent through effective succession planning tools and best practices.
Executes the Performance Management process consistently to ensure employees are set up for success and held accountable.
Partners with the People Services Team to ensure all stores are maintaining legal compliance and being proactive in addressing employee relation needs in the market.
Partners with the Training department to achieve at least one certified training unit in their area.
Establishes plans to visits stores daily/weekly that involves setting priorities, managing details and carrying out effective coaching visits and providing recognition; working breakfast, lunch, dinner, late night and weekend.
Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
Coaches, drive excellence, recognize and hold their team accountable around core operational procedures through the use of the OSM and Company systems.
Ensures that food safety standards are met in each unit supervised through direct observation as well as follow up on food safety audit results. Ensures that their management teams are properly trained through Servsafe, TAPS, or State approved equivalence.
Ensures that restaurant level plans and marketing initiatives are in place and being implemented. Responsible for helping the General Manager execute local store marketing plans to drive year over year sales growth.
Analyzes sales, labor, inventory and controllables on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets.
Conducts period business reviews and contact meetings regularly with the RGMs to build their capability to identify and drive tactics to close performance gaps.
Ensures that each store is within compliance of Federal/State/Local requirements.
Shares best demonstrated practices with their team and across the Company.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Education and Experience Requirements:
College degree preferred and Servsafe Certification required.
Minimum of five years' experience in restaurant operations, 1 year of multi-unit store management experience, preferred; or equivalent combination of education and experience.
Systems & Software – proficient level knowledge of Microsoft Office software applications.
Must be willing to travel 50% of the time between assigned restaurants and meetings.
Planning and Organizing - Accomplishes goals through establishing priorities and organizing own workload to meet deadlines in a timely fashion. Manages time wisely and effectively prioritizes multiple, competing tasks. Plans, organizes, and actively manages meetings for maximum productivity.
Communication - Establishes, monitors, and improves communication channels that foster open communications, upward, downward, and among peers. Holds regular meetings to ensure timely and accurate two-way communication within and between teams, departments and all management levels. Matches the right medium (e.g., phone, email, etc.) to the message and uses good judgment in sharing information.
Talent Management - Is aware of current bench and staffing levels. Is able to identify/assess strengths and opportunities and develops plans to maximize employee potential. Knowledgeable on recruiting strategies to attract A+ talent.
Results Oriented - Influences events to achieve or exceed goals. Is dedicated to achieving outcomes without compromising core processes, values, or procedures. Conveys a sense of urgency to make things happen – wants results. Respects the need to balance short- and long-term goals. Have the energy / work ethic to maintain the pace required to produce company results.
Problem Solving/Decision Making - Considers options and alternative courses of action to make rational and realistic decisions in a timely manner. Asks open-ended questions to gather information and listens carefully to response(s). Uses resources to gather collective ideas on issues to better arrive at a timely decision.
Utilize computer software (specified above)
Retrieve and compile information
Verify data and information
Organize and prioritize information/tasks
Operate office equipment
Public speaking/group presentations
Research, analyze and interpret information
Investigate, evaluate, recommend action
Leadership and supervisory, managing people
Basic mathematical concepts (e.g. add, subtract)
Sitting for extended periods
Standing for extended periods
Extended periods viewing computer screen
Lifting/carrying more than 20 pounds various items
Normal office environment
Housekeeping and/or cleaning agents
Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description.