Guest Services

    Schulte Hospitality Group
    Morehead City, NC 28557
    Full-time, Part-time
    Refer friends, get paid!

    Job Description

    JOB DUTIES AND RESPONSIBILITIES
    • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
    • Reviews arrival list daily and assists in preparing and assembling welcome amenities
    • Escort VIPs to room and check them in prior to arrival
    • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
    • Responsible for issued bank - count bank at beginning and end of shift.
    • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
    • Maintains front desk area to be clean and organized
    • Assisting with lobby activation as needed
    • Utilize proper procedures when handling guest PPI data
    • Understands the key points to communicate for a Graduate Arrival experience
    • Follows through and feels ownership of guest requests
    • Resolves guest complaints in a professional and efficient manner
    • Actively participates in Front Desk upsell program
    • Always retrieve necessary identification documents and form of payment upon guest arrival
    • Other duties as assigned
    EDUCATION AND EXPERIENCE
    • Prior Customer Service Experience
    • High School Diploma/GED
    KNOWLEDGE, SKILLS AND ABILITIES
    • Basic computer skills
    • Ability to communicate effectively verbally and in writing
    • Ability to exceed expectations of guests and team members
    • Excellent time management skills
    Posting ID: 606666476Posted: 2021-02-15Job Title: Guest Services