Front Desk Agent

    Golden Nugget
    Las Vegas, NV 89044
    Full-time, Part-time
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    Job Description

    Job Description

    SUMMARY:
    Customer relations skills is a must, ability to maintain cash bank, telephone use, should be organized able to remember details, use computer and general office equipment. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    • Check in and out of hotel guests
    • Answering guest inquiries and giving proper directions
    • Maintaining guest mail, messages and packages
    • Cleaning and stocking work areas/transporting necessary supplies
    • Assist in developing and distributing housekeeping reports, special room assignments, coupon issuance
    • Processing room charges/posting room charges
    • Balancing clerk/cashier postings, cash and credit transactions
    • Use computer and other general office equipment
    • Interact with all other hotel departments
    • Assisting guests using safe deposit boxes
    • Filing registration cards, back-up and all related hotel reports and paper documents
    • Issuing keys
    • Perform other duties and responsibilities as requested.
    • Ability to meet or exceed department customer service standards
    • Demonstrate good sales techniques when dealing with possible sales situations
    QUALIFICATIONS:
    To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
    • Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
    • Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
    • Ability to work efficiently, independently and cohesively, consistently producing quality results
    • Computer literate in Microsoft Windows applications required; LMS experience preferred.
    • Minimum age requirement is 18
    EDUCATION and/or EXPERIENCE:
    • High School Diploma or GED
    • 2 years experience
    Auto req ID

    57517BR

    Concept / Brand

    Golden Nugget Las Vegas

    Posting Job Title

    Front Desk Agent

    City

    Las Vegas

    State

    NV

    Posting ID: 608999682Posted: 2021-02-25