E-Commerce Operations Lead

    5171 Mowry Avenue, Fremont, CA 94538
    Full-time, Part-time
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    Job Description

    Job Description


    The E-Commerce Operations Lead (EOL) reports to the E-Commerce Operations Manager (EOM), and is a core part of the e-commerce leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers through all e-commerce platforms.

    Key Roles and Responsibilities:
    • Model company values in all actions, communication and decision-making
    • Provide direction, support, and ongoing feedback to Associates
    • Assist in conducting observation and coaching of Associates
    • Assist with all e-commerce operations and execute all facility operations and delivery processes
    • Execute e-commerce standard operating procedures (SOP)
    • Consistently create a positive customer experience
    • Contribute to the monitoring and management controllable expenses
    • Regularly communicate with E-Commerce Operations Manager to discuss strengths, opportunities, and trends in business
    • Leverage best practices within the facilities as well as those from other facilities to drive improvement in the customer experience
    • Ensure the retail team operates in accordance with company policies and procedures
    • Ensure the e-commerce operations team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations
    • Perform other duties as directed by management

    Skills Required:
    • Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
    • Driving Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback.
    • Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals
    • Collaboration and Teamwork: Work interdependently and collaboratively with others to achieve mutual goals. Subordinate individual aims in the interest of working with others in a way that promotes and encourages each person's contributions toward achieving optimal outcomes
    • Flexibility with scheduling
    • Lifting and merchandising product
    Posting ID: 609328137Posted: 2021-02-26Job Title: Operation Lead