To assist guest's requests for valeting vehicles, providing luggage assistance, and to be knowledgeable of the resorts activities and events in a five star manner. Part of the Overnight Guest Services Agent position also includes parking vehicles safely, attend to guest needs, including but not limited to, guest registration, check-out and cashiering.
ESSENTIAL JOB FUNCTIONS
Provide luggage assistance to our guests.
Be able to park and retrieve guest's vehicles in a controlled safe manner.
Escort and provide Forbes 5 Star and AAA 5 Diamond service to our guests while following the resorts core values and procedures.
Properly store guest luggage by the correct tagging system and quickly retrieve guest luggage when requested.
Keeping the front drive, lobby, key closet, and luggage closet clean and organized.
Delivery of guest room drops as requested by groups or the hotel.
Proper delivery of guest newspapers.
Retrieving and shining of shoes for guests as requested.
Responsible for a clean and neat appearance of self
Understand all amenities and services offered by the Resort.
To be conversant with all resort promotional programs (guest related).
Ability to problem solve and provide follow up.
Speak with guests in a friendly, warm manner, making them feel welcome to the hotel.
Operate company, guest and member vehicles both automatic and standard.
Perform additional duties as required by Management, Bell Captain and/or business demands.
Retrieve in room dining breakfast order forms.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
Book reservations for those guests who approach the Front Desk.
Greet and welcome guests upon arrival.
Register guests into the computer, verifying reservation, address, and credit information.
Must have a valid driver's license required with no more than 2 moving violations in the last 2 years.
Manual driving experience preferred.
Be able to work in extreme weather environments for long periods of time.
Be physically able to lift, reach, bend, stoop, and able to lift objects weighing up to 60 pounds.
Be able to work in standing position for long periods of time.
Be familiar with local area and attractions.
BASIC REQUIRED SKILLS
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
General knowledge of the city where hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced ability for up to 4 hours in length.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Ability to spend extended lengths of time viewing a computer screen.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
Must be able to change activity frequently and cope with interruption
Salamander Resort & Spa is an Equal Opportunity Employer, Drug Free Workplace, and participates in E-Verify.