Body Shop Manager

    Asbury Automotive
    436 N Mcpherson Church Rd, Fayetteville, NC 28303
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    Job Description



    Asbury Automotive Group is looking for an experienced Auto Body Manager to join our winning team. This is an excellent opportunity to join the leader in the automotive industry and take your career to the next level.

    We're seeking someone to take ownership of the shop and staff performance!

    Knowleding of estimating, sales, profitability, customer service, production, employee relations, insurance relations preferred.


    Pay and Recognition:
    • Weekly pay
    • Paid holidays & paid time off
    • Paid training
    • Stock equity grant awards (select management and front-line team member's eligible!)
    Insurance / Retirement:
    • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
    • Up to 8 weeks paid pregnancy leave (disability leave)
    • Health savings
    • Flex spending accounts (tax free)
    • Short-term and Long-term disability plans
    • Life Insurance (Whole Life and Term)
    • 401k with company match
    Learning, Tuition Assistance and Career Development:
    • Digital career path tool to assist with career development
    • Continuous training through Asbury University
    • Professional growth and development opportunities (Management and NADA training)
    Additional advantages:
    • Student loan relief resources
    • Employee assistance program
    • Relocation assistance and Sign-on bonus (see dealer for eligibility)
    • Employee discounts on vehicle purchases, parts and service repairs
    • Scholarship awards
    • Opportunities to join our community service initiatives
    • Aggressive Employee referral program with bonus opportunities
    Responsibilities and Qualifications

    The Body Shop Manager is responsible for developing business through insurance adjusters, customers and other sources to assure a projected sales volume.

    The Body Shop Manager will direct the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels, and maintaining industry quality standards.
    • Hire, train, motivate, and monitor the performance of all body shop employees
    • Set standards, communicate and establish goals to ensure and develop action plans to facilitate improvement of business performance and standards for quality, customer service and satisfaction and employee satisfaction and retention
    • Establish and maintain good working relationships with insurance adjusters
    • Monitor parts department orders to ensure timely parts availability
    • Monitor progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed
    • Promote a team environment, communicate effectively with technicians, estimators, body shop staff and management
    • Maintain the department's safety according to applicable requirements and published procedures, including local ordinances, for dealership associates, customers, vendors and visitors
    • Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
    • Ensures compliance with Insurance Company DRP scores for quality and customer satisfaction
    • Ensure that fair cost and time estimates for body work and painting are quoted and maintained for all work performed
    • Establish and maintain good working relationships with customers to encourage repeat and referral business
    • Maintain high-quality service repairs and minimizes comebacks
    • Maintain Manufacturer and ICAR Certifications for the shop
    • Manage the primary relationships with outside entities including insurers, vendors, major customers, and the community
    • Ensure that customer concerns and inquiries are handled immediately and according to dealership's guidelines
    • Ensure that Asbury policies for job completion before closing repair orders are strictly observed
    • Control accounts receivable for body repair work, resolving all according to prescribed aging
    • Keep abreast of new equipment and tools available and recommend purchases
    • Stay current on new information technologies to improve business and efficiencies
    • Continually improve the skill level of all personnel by facilitating training opportunities and on-the-job skills enhancement
    • Direct the repair process to achieve repair quality standards, consistent priorities, and high productivity
    • Increase sales growth, overall gross profit and percentage, net profit and percentage, and employee retention
    • Proven track record of successful leadership and management skills
    • Strong interpersonal skills
    • Exposure to advanced production principles
    • Demonstrated communications skills, both written and oral
    • Demonstrated project management, presentation, and training skills
    • Must be current in industry trends, process, and procedures
    • Minimum of 7-10 years of automotive collision repair experience
    • Minimum of 5 years running one or more collision centers experience preferred
    • Proficient in CDK, Profit Net and CCC1 is a plus!
    • Proficient in Microsoft Office applications
    • Degree in automotive technology, collision repair or military equivalent experience
    • Must be at least eighteen years of age
    • Must have a valid Driver's License
    • Must be able to pass pre-employment screen (background & drug test)

    Posting ID: 611337056Posted: 2021-03-09Job Title: Shop Manager