CX Analytics NLP Analyst

    Citigroup Inc.
    Irving, TX 75014
    Full-time, Part-time
    Similar jobs pay $11.51 - $17.94
    Refer friends, get paid!

    Job Description

    This role is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

    • Incumbents work with large and complex data sets (both internal and external data) to evaluate, recommend, and support the implementation of business strategies
    • Identifies and compiles data sets using a variety of tools to help predict, improve, and measure the success of key business to business outcomes
    • Responsible for documenting data requirements, data collection / processing / cleaning, and exploratory data analysis; which may include utilizing statistical models / algorithms and data visualization techniques
    • Incumbents in this role may often be referred to as Data Scientists
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    • 6-10 years of experience
    • Analytical programming and NLP experience in Python and/or R
    • Deep understanding of text representation techniques, sentiment analysis, topic modeling, and summarization
    • Experience with deep learning approaches to NLP
    • Working experience in a quantitative field, Financial/Credit Card industry
    • Must have Demonstrated ability in data retrieving and manipulation as well as proficient analytical skills
    • Excellent analytic ability and problem solving skills
    • Excellent communication and interpersonal skills, be organized, detail oriented, and adaptive to matrix work environment
    • Bachelors/University degree, Master's degree preferred
    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


    Job Family Group:

    Decision Management


    Job Family:

    Specialized Analytics (Data Science/Computational Statistics)


    Time Type:


    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

    View the "EEO is the Law" poster. View the EEO is the Law Supplement.

    View the EEO Policy Statement.

    View the Pay Transparency Posting

    Posting ID: 611341123Posted: 2021-03-09Job Title: Analyst