Mortgage Loan Processor/Closer

    Citigroup Inc.
    Jersey City, NJ 07097
    Full-time, Part-time
    Similar jobs pay $12.32 - $21.00
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    Job Description

    Overview

    Mortgage Representatives serve as a trusted partner to our clients to offer lending solutions that meet their home financing needs, while promoting Citi and its financial services. You'll conduct inbound and outbound mortgage sales calls, counseling your customers on available loan products, promoting Citi's brand and referring customers who seek financial services other than lending solutions to the appropriate Citi professionals. You will submit Purchase and Refinance loan applications, partner with operations teams and communicate with the customer throughout the loan process. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards.
    • Shift: Day
    • Level: Mid
    • Travel: No
    Success Profile

    >As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology, we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us!
    • Communicator
    • Multi-Tasker
    • Goal-oriented
    • Detail-oriented
    • Problem-Solver
    • Relationship expertise
    Responsibilities


    The RRE Loan Processor SAFE Act performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

    Responsibilities:
    • This individual will be an essential member of the Private Bank Residential Real Estate Operations team which is tasked with the end to end processing & closing of loans for Private Bank clients.
    • Drives and owns all activities of the loan processing from Underwriting approval through closing and funding
    • Own a medium to large pipeline of loans, including loans of greater complexity and clients with more complex needs
    • Independantly addresses sensitive client situations and able to handle complex loan scenerios with very limited to no supervision
    • Helps identify and implement operational process improvements on the team
    • Review Key Performance Indicators related to Operations and ensure that all issues are promptly raised to a manager
    • Serve as a mentor to more junior staff on the team
    • Maintaining exceptional and frequent communications with Clients to ensure a seamless and first class client experience throughout the loan process
    • Exceptional client focus and highly proactive mindset
    • Ability to work under pressure and exceptional mindfulness of deadlines and due dates
    • Exceptional judgment and the ability to escalate to management with a strong sense of urgency for all volatile client matters
    • Timely preparation of mortgage documents
    • Ability to obtain relevant information from clients, realtors, title companies, appraisers, bankers, accountants or anyone associated with the origination process in a timeline manner 
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    Qualifications:
    • 5+ years relevant experience
    • Exceptional communication skills and high comfortability talking with important clients
    • Strong proactive mindset with an exceptional attention to detail
    • Proven track record of meeting tight deadlines and ability to act with urgency
    • Ability to learn and follow key policies and procedures pertaining to the loan process and Citi
    • Experience in mortgage loan processing &/or closing and mortgage industry knowledge strongly preferred
    Education:
    • Bachelors Degree
    -------------------------------------------------

    Job Family Group:

    Private Client Product Services

    -------------------------------------------------

    Job Family:

    RRE Mortgage Support

    ------------------------------------------------------

    Time Type:

    ------------------------------------------------------

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

    View the "EEO is the Law" poster. View the EEO is the Law Supplement.

    View the EEO Policy Statement.

    View the Pay Transparency Posting





    The RRE Loan Processor SAFE Act performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

    Responsibilities:
    • This individual will be an essential member of the Private Bank Residential Real Estate Operations team which is tasked with the end to end processing & closing of loans for Private Bank clients.
    • Drives and owns all activities of the loan processing from Underwriting approval through closing and funding
    • Own a medium to large pipeline of loans, including loans of greater complexity and clients with more complex needs
    • Independantly addresses sensitive client situations and able to handle complex loan scenerios with very limited to no supervision
    • Helps identify and implement operational process improvements on the team
    • Review Key Performance Indicators related to Operations and ensure that all issues are promptly raised to a manager
    • Serve as a mentor to more junior staff on the team
    • Maintaining exceptional and frequent communications with Clients to ensure a seamless and first class client experience throughout the loan process
    • Exceptional client focus and highly proactive mindset
    • Ability to work under pressure and exceptional mindfulness of deadlines and due dates
    • Exceptional judgment and the ability to escalate to management with a strong sense of urgency for all volatile client matters
    • Timely preparation of mortgage documents
    • Ability to obtain relevant information from clients, realtors, title companies, appraisers, bankers, accountants or anyone associated with the origination process in a timeline manner 
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    Qualifications:
    • 5+ years relevant experience
    • Exceptional communication skills and high comfortability talking with important clients
    • Strong proactive mindset with an exceptional attention to detail
    • Proven track record of meeting tight deadlines and ability to act with urgency
    • Ability to learn and follow key policies and procedures pertaining to the loan process and Citi
    • Experience in mortgage loan processing &/or closing and mortgage industry knowledge strongly preferred
    Education:
    • Bachelors Degree
    -------------------------------------------------

    Job Family Group:

    Private Client Product Services

    -------------------------------------------------

    Job Family:

    RRE Mortgage Support

    ------------------------------------------------------

    Time Type:

    ------------------------------------------------------

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

    View the "EEO is the Law" poster. View the EEO is the Law Supplement.

    View the EEO Policy Statement.

    View the Pay Transparency Posting


    Posting ID: 611341297Posted: 2021-03-16Job Title: Mortgage Loan Processor