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Verified Pay $14.25 to $15.25 per hour
Hours Full-time, Part-time
Location 1305 Buckley Rd
Syracuse, New York

Compare Pay

Verified Pay
This job pays below average compared to similar jobs in your area.

$13.2

$14.75

$30.43


About this job

SPECIFIC JOB DUTIES

  • To at all times display a “can-do” attitude when working with co-workers, managers, and GUESTS!
  • Sets-up Suite Start Breakfast and/or Welcome Home Reception: ensures all items are placed in the correct spot on the buffet area, set-up is organized and neat, proper utensils are used, proper condiments are used 
  • Breaks-down Suite Start Breakfast and / or Welcome Home Reception: ensures buffet area is completely cleaned using correct chemicals; dishes, and cookware are properly cleaned; all items are put away in the correct spot ; all garbage is taken to the dumpster and dumpster area is cleaned 
  • Performs all functions of the Hostess: greets and welcomes all guests, offer assistance to guests, buss tables when guests are finished, uses conversation starters, assists in maintaining stock of buffet and communicates food shortages to WC 
  • Performs all functions of the Washer/Cook: washes all dishes using correct procedures, is able to complete and prepare menu items, maintains stock of the buffet area during serving times, has full knowledge and is properly using equipment, maintains cleanliness of the kitchen 
  • Performs shuttle van runs: greets and communicates clearly with guests, brings van closest to the guest and the guest closest to his/her destination, assists guests with luggage, opens/closes doors for guests 
  • Perform all special cleaning and deep cleaning projects: completes the assigned projects as scheduled, uses the prepared checklist to ensure all areas have been cleaned, uses proper chemical for these projects
  • Stocks the Suite Shop: fills both the shelves and the cupboards; stocks the coolers and freezers; prices all items for the suite shop as needed; rotates all item in the wine closet; ensures overall presentation is neat, clean and organized
  • Stocks the Executive Center: replaces all item needed to meet standards; has full knowledge of where supplies are kept; ensures all materials are in the correct location; and ensures overall presentation is neat, clean and organized
  • Actively demonstrates basic CRM and OPOG skills: greets/welcomes guests, makes eye contact, smiles, introduces him/herself, attempts conversation when appropriate, offers assistance to any guests in need, reports any guests compliments and complaints to front desk/MOD/supervisor, assist with guest requests as needed, assists with grocery shopping service as needed 
  • Engages in advanced CRM and OPOG skills: utilizes HEART technique, writes notes, leaves OPOG items, creates goody bags, etc., logs OPOG and CRM duties in the CRM log , owns problems and follows up with guest complaints, fills out CRM logs accurately and completely 
  • Participates in Extended Stay Touch Program: sends letter/note to extended stay guests 
  • Participates in creating an I AM SALES Culture: turns in sales leads to the sales department, delivers the highest level of service to all guests to help build loyalty, thanks guests for staying and asks them to return
  • Sets up meeting rooms: is able to set up the meeting room according to BEO, has knowledge of all styles of set-up, ensures all equipment is properly set-up, ensures all food and beverage items are in their proper place and correct 
  • Breaks down meeting rooms: ensures all items are broken down and put into proper place, ensures all items that need to be washed are washed, and cabinets and drawers are stocked, neat and organized 
  • Services meeting room with Am/ Pm refresh, Lunches: ensures all food and beverage items are available as per BEO, breaks and Lunches are on-time as per BEO 
  • Put away orders: ensures all stock is labeled, rotated, dated and stored properly, all boxes are broken down, and taken to the dumpster, is able to maintain a proper pace, when putting the orders away
  • Completes shift checklists as needed 
  • Records any maintenance work orders on the maintenance log as needed 
  • Follows lost and found procedures 
  • Responds to fire and emergency procedures by following required procedures
  • Maintains confidentiality for the safety of our guests
  • Follows all safety and security procedures to ensure a secure environment for guests and team members alike
  • Uses equipment safely and follows all safety regulations
  • Keeps a neat and organized work environment and takes proper care of equipment 
  • Participates in staff and department meetings and Homewood Huddle 
  • Any and all duties assigned by Operations Manager, Complimentary Services Supervisor, MOD, Assistant General Manager or General Manager

Required qualifications:

  • 18 years or older
  • Legally authorized to work in the United States