1. Position Summary: The director will oversee the planning, organization, development, and direction for the overall operation of the Housekeeping Unit in accordance with direction from the Regional Manager, Vice President of Operations, and facility management. Perform work duties in accordance with company policies, federal and state laws, local standards and guidelines, OSHA, and other applicable regulations. Attend all company- designated training as required by manager.
2. Essential Functions:
- The Director is a key member of the managerial staff. Must be able to serve in a dual capacity: that of worker and that of supervisor.
- Must be able to assume the responsibilities of the Executive Housekeeper as required:
- Maintains supplies and materials as required in sufficient quantity for proper use.
- Performs daily rounds and spot checks of all areas of the facility and evaluated the performance of the staff. Complete QA reports daily.
- Supervises and develops staff competencies through on the job training and demonstrative techniques.
- Orients new personnel to company and facility operational formats, policies, and procedures.
- Keep upper management aware of all important events, changes, and problems within the department or those that effect the department.
- Maintains time schedules, staff schedules, in-service records, and all appropriate documentation required by company policies and State and Federal guidelines.
- Provides evaluations on staff members at appropriate dates based upon employment status, carries out any and all disciplinary procedures and supervises training sessions necessary to increase productivity and job knowledge.
- Attends weekly administrative meetings as required by the individual facility and relay pertinent information to any and all staff members as is deemed necessary.
- Controls, through expert judgment and distribution methods, precise documentation and the use of all materials, supplies and equipment.
- Maintains established staff hours based on the Par levels assigned to the department by upper management. (Par hours are based on a 2-week pay period)
- Interviews, hires, orients, trains, in-services, evaluates, disciplines, and discharges employees.
- Performs other job duties and projects as directed, including acting in the capacity of Housekeeper/Porter if the need should arise.
- Train and instruct workers in proper usage of tools, equipment, materials, and supplies used in laundry operations.
- Responsible for assigning and evaluating the work duties of the laundry staff.
- Responsible for enforcing company and facility guidelines regarding staff appearance, attire attendance, punctuality, job performance and conduct.
- The ability to perform all duties of the staff he/she supervises to the highest level and facility standards.
- Initiate and, if possible, perform maintenance of equipment.
- Ensure proper working condition of all equipment to ensure safety of staff and residents. Follow proper procedures to schedule service for all equipment.
- The ability to communicate with staff, facility staff, department heads and facility Administrator.
- Assure all work being performed is being done in compliance with facility, and State and Federal rules and regulations regarding safety, infection control, and universal precautions.
- The ability to hire, orient, train, in-service, discipline, and discharge and employee.
- The ability to take direction from the Executive Housekeeper and the Facility Administrator.
- Perform other job-related duties as they become required.
3. Knowledge, Skills & Abilities:
- The ability to articulate details of various job categories within the department in a manner that will provide open lines of communication between staff and the Executive Housekeeper.
- Working knowledge of all job classifications and the duties thereof. The ability to perform the necessary job duties of all positions for which the Director of Laundry Operations is responsible.
- The ability to provide positive leadership to staff demonstrated by a willingness to participate, where necessary, in their day to day functions.
- The ability to make decisions based on standards and Administrative Management policies within the facility.
- The ability to bend and sort soiled linen a minimum of 2 hours per day.
- The ability to walk for extended periods of time, climb stairs and push and pull up to 50 lb. linen hampers and equipment as needed.
- The ability to lift 20 to 30 lb. bags of soiled linen to a washing machine for loading
- The ability to lift 10 to 15 lb. buckets of water from floor to sink up to 25 times per day.
- The ability to bend at knees, waist, and neck, reach to place and remove items from shelves, and carry as much as 10 lbs. as far as 150 feet.
- The ability to fill out and produce necessary documentation on a daily, weekly, monthly and yearly basis to satisfy standards and the standards of State and Federal regulations.
- The ability to communicate clearly with upper management, employees, facility staff, department heads within the facility and your building Administrator.
- The ability to handle and mix various chemicals safely and properly.
- The flexibility to be available to the facility on an on-call around the clock basis in the event of an emergency situation.
- Perform large volumes of work with high degree of accuracy.
- The ability to listen to and understand information and ideas presented verbally and in writing.
- The ability to convey information clearly and effectively verbally and in writing.
- The ability to plan, manage and organize multiple priorities
- Basic mechanical ability is a plus
4. Education & Experience:
- The ability to read, write, and speak English is essential.
- No formal education is required. A high-school diploma is desirable. Some college is helpful.
- Previous experience in the Environmental Services industry is essential, and on-site training and orientation will be provided.
- The ability to provide and follow oral, written, and verbal instructions is vital.
- The ability to work in a healthcare environment and conduct themselves professionally and appropriately as required.
- Directors are also subject to health standards required by the facility in which they are assigned.
- To perform the job successfully, an individual should demonstrate the following competencies:
- Quality Assurance Initiative Safety and Security Dependability Teamwork
- Customer Service Judgment Attendance/Punctuality Professionalism Planning/Organizing
- Oral Communication Problem Solving Ethics
6. Physical & Mental Requirements: While performing the duties of this job, the incumbent stands for extended periods, as well as pushing, pulling, walking, stooping, kneeling, crouching, and sitting. Incumbent must be able to grasp and handle tools and equipment required to perform regular job functions. Incumbent is expected to watch and read gauges, dials, or other indicators to make sure a machine is working properly. The employee must be able to lift 50 lbs. without mechanical assistance. In addition, employee must have had a Mantoux test within the last year and a current Hepatitis B vaccination.
7. Work Environment & Equipment Used: While performing the duties of this job, incumbent is regularly exposed to hazardous and non-hazardous chemicals, dirt, dust, vibration and water. The noise level in the work environment is usually above the norm. The employee frequently interacts with residents, family members, and other personnel. The employee may be exposed to infectious waste, diseases, and various medical conditions, including HIV, AIDS, and Hepatitis B. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.