Customer Service Representative

    Pete's Collision Center
    Las Vegas, NV 89044
    Full-time, Part-time
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    Job Description

    Pete's Collision Center -

    Pete's Collision Center is seeking a Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling.

    Compensation: $19.00/hr

    Duties are as follows:

    • Answer phones and respond to client requests following a defined support process
    • Identify, research, and resolve client issues using customer service software applications
    • Assess priority of reporting client incidents and escalating to appropriate team
    • Provide regular status updates on client inquiries not immediately resolved
    • Create and maintain knowledge base material, support tip sheets, and user guides
    • Process device orders through distributor portals
    • Present a professional image at all times to clients and vendors
    • Provide regular status updates to Support Manager to ensure Service Level Agreements (SLA) targets are being met
    • Work collaboratively with other service delivery areas to provide clients with a superior experience and ensure commitments made to the client are handled appropriately

    Qualifications:

    • College degree or credits preferred or equivalent experience
    • Call Center or Client Support is ideal
    • Experience with software customer support is a plus
    • Strong communication and organizational skills
    • Experience with MS Excel
    • Salesforce is a plus
    Posting ID: 611892753Posted: 2021-03-11Job Title: Customer Service Representative