Remote Position: Customer Service Representative

    Updated 30+ days ago
    Rochester, NY 14602
    Full-time, Part-time
    Similar jobs pay $11.80 - $14.24
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    Job Description

    Job Description

    We are looking for an experienced Customer Service Representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.

    To ensure success as an Customer Service Representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class Insurance Customer Sales Representative is friendly and efficient when handling complaints or providing policy information.

    Insurance

    • Learning and understanding company insurance products.
    • Answering calls and responding to customer complaints.
    • Accessing customer accounts and policy schedules.
    • Providing customers with detailed information about policies and products.
    • Recommending available products.
    • Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
    • Typing up complaint reports.
    • Managing the customer complaint database.

     

    Posting ID: 611925809Posted: 2021-03-21Job Title: Remote Customer Service Representative