DC SAFE is is seeking to hire a Response Line Advocate who is a self-aware individual committed to service, equity, integrity, and excellence.
Work Hours: Non-Traditional hours afternoon to late evening Friday to Monday 2 pm -12 midnight. Currently, Work Remotely: Temporarily due to COVID-19. Please note that to minimize the spread of COVID-19, DC SAFE employees are currently teleworking. This position will be expected to work from the DC SAFE Washington, DC offices once we determine it is safe to do so.
DC SAFE is recruiting a Response Line Advocate position.
Reports to: Crisis Team Director, On-Call Crisis Advocate Supervisors
Schedule: Friday to Monday 2 pm to 12midnight. This position has non traditional hours.
General Direct Client Services:
- Assess every client for lethality and assist in devising an advocacy plan and a safety plan as part of SAFE critical incidence response.
- Provide immediate tangible resources for crisis intervention and facilitating access to Continuum Partners.
- Guide clients through the civil and criminal justice process with the central concern always being the clients’ immediate safety and self-determination.
- Provide information and assistance about navigating the Civil Justice System, such as but not limited to evidentiary requirements for obtaining an ETPO/TPO/CPO; how to access the DVICs; the process of service; enforcement of Civil Protection Orders; victim’s rights.
- Provide information and assistance about navigating the Criminal Justice System, such as but not limited to: how and when to contact the USAO screener; information on rights and responsibilities concerning victim witnesses; how to provide information about violations to USAO; information about the status of the case, holds, releases to ensure safety.
- Provide information to and get information from MPD, USAO, and CSOSA regarding the status of violations, supervision, and the location of both client and defendant.
- Provide clients with soft referrals and maintaining referral mechanisms for SAFE with an end towards coordinating a community response to client needs.
- Report back on client concerns, trends, and needs as well as partner concerns, trends, and needs.
- Advocate for or assist clients in advocating for themselves through the provision of general legal/systems information. This includes assisting with and/or writing letters and/or complaints on the client’s behalf.
- Facilitate clients' access to Safe Space Shelter.
- Assist clients in applying for Crime Victims Compensation.
General Programmatic Duties:
- Assist the organization in the implementation of systems advocacy plans, projects, programs, and policies and procedures.
- Diligently maintain client records and SAFE databases.
- Gather and analyze statistical information on clients, services, and trends.
- Participate in training to enhance knowledge of domestic violence.
- Participate in community outreach, media campaigns, and training with community organizations. Attend community meetings/training/events as necessary. Network with members of the community and assist in recruiting volunteers.
- Assist with 40-hour training for volunteer/interns/staff.
- Attend staff meetings, training, and case review meetings.
Response Line Advocate:
- Provide primary coverage of the Response Line and ensure that volunteers are able to respond to calls.
- Maintain detailed records regarding calls to assist smooth transitions of shifts and further client follow up.
- Ensure proper materials and Response Line resources are up to date.
- Dispatch and support On-Call Advocate and Ride-Along Advocate.
- Administer after hours Emergency Financial Assistance.
- Assists in other duties as needed and directed.
To perform this job successfully, an individual must be able to perform each essential function (job duty) satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Background and Experience
1-2 years of experience with crisis intervention work.
Applicants with mandatory 40-hour advocacy training completed preferred.
Bilingual applicants preferred.
Experience with domestic violence issues and DC social service resources.
Attention to detail and the ability to closely follow protocol and procedures is a must.
Experience working with law enforcement preferred.
Comfortable working with diverse populations.
Experience with the criminal and civil legal system preferred.
- Attention to Detail: Closely follows protocol and procedures achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
- Problem-solving: Identifies issues, effectively structures problems, analyzes data to produce insights, and generates wise, actionable recommendations.
- Communications: Produces strong written documents, edits documents effectively, engages in effective verbal communication.
- External Relations: Serves as an effective ambassador, builds connections and maintains relationships with outside constituents.
- Creating an inspiring team environment with an open communication culture
- Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Computer Skills: Word processing, spreadsheets, e-mail, database software, and contact management.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job may be performed in an office environment, out of doors, and in vehicles in various weather conditions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to sit and reach with hands and arms. The employee must occasionally lift and/or move items. Specific vision abilities required by this job include far and close vision and the ability to adjust focus.
Advanced Language Proficiency: Bilingual English/Spanish Preferred, Not Required - Translate documents from English to Spanish and Spanish to English for our bilingual clients.
This job may be performed in-office environments.
How to apply: employment @dcsafe.org; http://dcsafe.org. Please send a cover letter, resume, and 3 professional references (for each include: name, current title, phone number and email address) , to email@example.com C/O Gloria Nokes, Human Resources. Include the position title in the subject line. the position is open until filled. The salary is $41,000.
We are an Equal Opportunity Employer. It is the policy of DC SAFE that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
DC SAFE is the only 24/7 crisis intervention agency for domestic violence in Washington, DC. Our mission is to ensure the safety and self-determination of domestic violence survivors through emergency services, court advocacy, and system reform.