Immediate Openings Customer Service Representative

    Updated 3 days ago
    Merrimack, NH 03054
    Full-time, Part-time
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    Job Description

    Job Description:

    “Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect.” Abby Johnson | Chairman & CEO Fidelity Investments

    Customer Relationship Advocate

    Do you enjoy helping others? Are you the “go to person” at work or in your community? Would your friends and peers describe you as friendly and curious?

    We really should talk...

    Fidelity wants great people with a passion for assisting others as candidates for a Customer Relationship Advocate (CRA) position.  We have positions for those with and without college degrees…and if you don’t yet have a degree but want one – we support that too.  To assist you with your higher education goals, Fidelity offers tuition reimbursement programs that can help you further your education.

    No finance background…No problem

    Yes, we are in financial services, but not in the old-fashioned way you might be thinking. If you come to us knowing the industry – great, but if you need support learning – that works too.  We will provide you what you need through a paid world class training program to set you up for success.  If you can bring us your commitment for helping others – we’ll teach you the financial expertise and assist you with becoming a licensed broker.  At Fidelity, the customer experience is our top priority, and we’re looking for individuals that:

    • Have relationship building skills and are devoted to providing excellent customer service
    • Have experience in people facing industries including service, retail, healthcare, or hospitality

    This is a full-time hourly position that also offers the opportunity to work extra hours based on the business needs and your availability.

    The Purpose of Your Role

    The CRA role is an integral part of a broader team that takes incoming calls from our customer base while addressing customer service issues. We are looking for candidates who wish to gain financial expertise while growing professionally. Our successful CRAs assist clients with a broad range of needs including answering questions about their account balances to guiding them to the appropriate resources. The goal remains consistent for all interactions: help customers feel more confident, make clearer decisions, and achieve their own financial dreams.

    Our Investments in You

    We believe that a broad approach to life is important. Our benefit programs are designed to help you and your loved ones strike the perfect balance. Sound too good to be true? See for yourself and learn more about our benefits offerings:

    Training for Your Role

    We offer a paid, industry-leading development program that will fully prepare you to engage with customers while obtaining your Series 7 and 63 licenses.

    The Value You Deliver

    At Fidelity, we champion collaboration by working in small teams (12-15). Our success as a firm is due to the personal responsibility and pride our associates take in getting things just right, and the compassion that drives us to focus and commit to our customers and to each other. We ask for and act on our associates’ input on everything from creating better client experiences to crafting our workspaces.

    Find your Fidelity

    The CRA role is just the starting point! Fidelity encourages associates to explore and expand their skills to achieve success and fulfilling careers. Many of our Sr. Leaders started in the CRA role as Fidelity offers multiple opportunities for advancement and upward mobility.

    For more information about the different career paths that the CRA role could lead to, watch the following videos:

    We believe in being #DifferentTogether. Fidelity’s nine affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences who come together to create a positive, inclusive workplace for all employees. 

     

    We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unrivaled perspectives and experiences. 

    COVID work policy

    Safety is our top priority, so this role will be fully remote for the short term.  Once we can be together in person with fewer safety measures, this role will move to our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.

    Dynamic working – post pandemic

    Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.

    Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

    Learn More:  Dynamic Working

    Certifications:

    Series 07 - FINRA, Series 63 - FINRA



    Company Overview

    At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Find your Fidelity at fidelitycareers.com.


    Fidelity Investments is an equal opportunity employer.

    We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

    Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.

    Posting ID: 612089586Posted: 2021-05-05Job Title: Customer Service Representative