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$15.30 - $24.31
Full-time
8735 University Towne Centre Rd., Morgantown 3, WV 26501
Updated 16 days ago
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JOB PURPOSE: The AGM assists the General Manager with overseeing the operation of the entire restaurant. Helps train, supervise and coach Team Members and management to ensure perfect shift execution and Guest satisfaction

CORE JOB FUNCTIONS / REPONSIBILITIES

 

Team

Conducts second interviews and schedules orientations

Conduct new Team Member orientations (including all associated paperwork)

Enter new Team Member into Aloha

Enter new Team Member into CTUIT

Ensuring all Team Members are 100% completed in the onboarding process

New Team Member training schedule completed and given to New Team Member at orientation

Training schedule is set only with certified WCTs

ALL training paperwork completed and filed after day 6

Training manager follows up with training on a day to day basis with signatures

If trainee is working a day Training Manager is not working another manager may do post shift training day meeting, but only if Training Manager is not working.  Training Manager should strive to do 100% of all post shift training day meetings

Post shift training meetings should be with WCT and trainee

ALL training finishes with the position validation form on day 6 unless additional days are needed

Position validations are ONLY done by Training Manager or General Manager

Development of Wing Certified Trainers for all sections of the restaurant

Maintains 2 WCTs for every section of the restaurant at all times

WCT submittal paperwork to be held in a binder to be kept in the office

Current Roster w/ positions certified for, last certification date, last eval date, next eval date

All WCT evaluations completed kept in binder

Holds regular WCT meetings at least once a month

WCTs given evaluations every 6 months

Responsible for all new menu rollouts

Responsible for ServSafe training to all WCTs

Practice all previously noted “Team” skills

 

FOH Support Responsibilities

Follow Company Operating Standards for Tipped Team Members FOH Support Responsibilities.

Opening and closing duties for tipped employees using FOH Support Pay Rate

If during the shift a server or bartender is assigned a task to preform that is outside the Tipped Service Responsibilities, that takes more than 10 minutes within an hour, they must clock-out of their tipped pay rate and clock-in under the FOH Support minimum wage pay rate until the task is completed.

Guest

Responsible for saving guests that have submitted a Guest Complaint or Hot Alert

Guest comment/Hot Alert should be closed out within 48hrs, upon completion Guest Comment form should be submitted to RM.

Practice all previously noted “Guest” skills

 

Quality Ops

1 Full QSC completed once a quarter.

Responsible for all Non-McLane ordering

Practice all previously noted “Quality Ops” skills

 

Sales & Profits

All invoices entered into CTUIT (most are automatic)

Responsible for all Accounts Payable in CTUIT

Practice all previously noted “Sales & Profits” skills

 

 

 

Communication

Practice all previously noted “Communication” skills

 

DIRECT RESPONSIBILITY

Ensuring training process is 100% every time all the time

Development of Wing Certified Trainers

 

 

 

The duties of this position may change from time to time. Company reserves the right to add or delete duties and responsibilities at the discretion of Company or the General Manager. This job description is intended to describe the general level of work being performed.  It is not intended to be all-inclusive.

 

              PHYSICAL DEMANDS:

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. If asked   to perform task outside of physical capabilities, be sure to notify your General Manager or Human Resources.

 

 

 

 

 

 

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