Functional Specialist, Associate A1
Process benefit payment related activities e.g. supporting check processing; ACH processing; mail processing; report delivery; ledger adjustment and tax form processing; tax deposits and various reconciliations (breaks), etc.
•Complete client and internal reporting, and provide client and internal administrative support
•Support the research and resolution process for exceptions, reconciliations, incorrect transactions and inquiries
•Escalate unresolved issues to management
•Provide information needed to prepare financial statements and reports for the client, shareholder, and/or director, and management as needed
•Validate and review daily activity while maintaining all required controls
•Support the review and validation of data through peer reviews
•Review activities for and identify potential financial/regulatory risks and escalates as needed
•Maintain appropriate records of daily and monthly activities
•Maintain knowledge of current alternative procedures and processes
•Document any updates or changes to formal procedures, databases, etc. for manager review
•During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
Work in conjunction with individuals on the team as well as other Shared Service teams/COE's, outsource locations, Client Operations, other business units and external clients, to ensure seamless processing according to policies and procedures to ensure accuracy and that all SLAs are met or exceeded
•Client retention and satisfaction
•Maximize client profitability
•Timeliness and accuracy of daily and monthly processing
•Adherence to SLA, PSDs & SOPs
•Achieve productivity targets
Bachelor's degrees or equivalent.
Must have two years of financial services experience, preferably with accounting and custody exposure, and knowledge of financial market activities and transactions.
Basic application knowledge - Microsoft Office
Strong customer service, communication, organizational and problem solving skills.
Must be able to prioritize activities and work well under pressure.
Excellent analytical and problem solving skills.
Excellent verbal and written communication skills.
Posting ID: 613620096Posted: 2021-04-10