Apple Technical Support Specailist

    Eliassen Group
    Campbell, CA 95008
    Full-time, Part-time
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    Job Description

    Job Description Our client is seeking a skilled, customer service oriented Apple Technical Support Specialist to support a leading company with offices in Cupertino and Sunnyvale. Responsibilities of the Apple Technical Support Specialist: Provide on-site in-person expertise and training for Apple products Analyze, troubleshoot, and resolve device-related problems for customers Document and log job tickets; consistently update ticket tracking system Advise, support, and manage OS projects including rollouts and upgrades Requirements of the Apple Technical Support Specialist: Bachelor's degree preferred; at least 2 years of experience in MacOS environment Expertise in all aspects of MacOS, iOS, iPadOS, WatchOS environments Excellent time management and sound judgment: ability to make decisions quickly and accurately Exceptional customer service and communication skills, enjoy working with people Ability to maintain a professional and respectful attitude at all times Ability to provide technical support for a wide range of customer types Ability to work on-site in the SF Bay area daily Ability to work with minimal supervision Passion for all things Apple Keywords: Apple Technical Support Specialist, MacOS, iOS, WatchOS, Customer Service Job ID: 349906About Eliassen Group: Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach. Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
    Posting ID: 613621029Posted: 2021-04-15Job Title: Support