Installation Manager - HVAC

    Updated 30+ days ago
    White Plains, NY 10601
    Full-time, Part-time
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    Job Description

    Job Description

    Residential HVAC - Installation Manager

    This position will lead a diverse team of HVAC installation foremen and technicians. The Install Manager is tasked with delivering premium products and services while developing, growing, and improving the installation department. The Installation Manager is an experienced driven manager and an engaging leader that works in both an office environment and with foremen, sales reps, and installers on job sites. This individual reports to the General Manager. The Installation Department comprises Foremen, Install Leads, Install Helpers, and Installation Coordinators that report to the Installation Manager.


    The Installation Manager is a proven team leader with a growth and continuous improvement mindset. This role requires interdisciplinary skills that range from P&L management to talent acquisition and development to strategic management. The ideal candidate will have experience developing and executing training initiatives, quality control processes and experience increasing efficiencies through process improvement and training.

    Strategic Management

    • Assist in establishing annual budget
    • Operate department within budgetary constraints
    • Track costs on all jobs in department (labor, material, sub-contractors, etc.)
    • Review material usage on all jobs
    • Attend leadership meetings to continually improve technical abilities

    Day to Day Management

    • Oversee the operations of the Install Team
    • Review all prior and current day’s production schedule
    • Ensure all equipment is installed according to manufacturer’s instructions and local codes
    • Implement a quality control process to ensure customers’ equipment is working according to manufacturer specifications to achieve satisfactory call back rate
    • Call by Call debriefing while installers are onsite, ensuring everything is done correctly and completed properly
    • Manage all sub-contractors hired to ensure clients’ expectations are exceeded (drywall, landscaping, roofing, etc.)
    • Oversee the set-up of all Installations in Contractor Software such as ServiceTitan
    • Oversee Installer and install coordinator payroll

    Customer Experience

    • Oversee all warranty work within the first year of installation
    • Follow through on all customer requests through to completion
    • Visit customer sites to ensure customer satisfaction
    • Review all client concerns and ensure that they are brought to successful conclusion in a timely manner
    • Review all invoices from the prior day and ensure all required signatures and approvals are there as well as, payments collected, and invoices emailed to the customer
    • Ensure all work and services performed by the Install Team meets customer requirements and expectations


    • Ensure each safety program is in effect and followed by all Installers and Install Helpers
    • Keep trucks & property clean and well maintained

    Recruiting & Training

    • Establish an operational improvement program to identify and assess all process and procedural improvements with the goal of increasing profitable returns and reducing costs while still maintaining quality
    • Recruit, Interview, and Train Installers
    • Work with the recruiter to locate experienced installers

    Required Experience

    • Minimum 10 years HVAC Installation and Service experience with 3+ years in leadership role or Degree in Construction Management or Engineering with 5+ years HVAC Installation experience

    Company Description is a staffing firm specializing in HVAC, Facilities Management, Mechanical Engineering, Building Automation and Energy Conservation Professionals. We strive to offer the highest quality of service and advice to our clients and candidates with dignity and integrity. We look forward to being of assistance and advice to you in your career aspirations.
    Posting ID: 613678476Posted: 2021-03-21Job Title: Installation Manager Hvac