Store Manager

• Responsible for directing the daily operations of a unit or units.
• Operates in accordance with prescribed policies and practices.
• Ensures compliance with standards for customer relations, food costs, safety sanitation, and product preparation and merchandising.
• May participate in image-building activities within local community.
• As highest management position within unit, is accountable for the unit or units and its operations at all times whether physically present or not.

Principal Duties and Responsibilities:  Majority of duties performed, but not meant to be inclusive or prevent other duties from being assigned.

• Responsible for hiring and firing.
• Responsible for assessing all store employees performance; conducting quarterly assistant manager and shift leader and annual overall performance reviews for all employees.
• Responsible for partnering with GM and coordinating quarterly store crew meetings to share shift crew best practices and drive store growth and performance.
• Responsible for monitoring performance/customer service and morale of store employees.
• Responsible for handling disciplinary action and terminations of store staff (when necessary)
• Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
• Coordinate meetings with shop team.
• Provide ongoing training as needed regarding new products, promotions, policies, etc.
• Compliance with all federal, state and local labor laws.
• Ensure store budget is met per district manager/franchisee
• Ensure proper execution of new product introductions and marketing programs within store.
• Complete weekly food and paper inventory.
• Complete DCP and other vendor orders weekly as needed.
• Complete temperature & coffee calibration logs, and provide product order and throwaway sheets to central production facility daily.  Also complete the Log Books.
• Complete daily cash management functions (cash reports, deposits, etc. in its entire)
• Complete weekly schedule for store personnel.
• Responsible for achieving satisfactory and passing scores on all Brand required inspections and Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
• Responsible for creating store action plans to drive store performance around areas of opportunity.
• Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds.
• Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.
• Ensuring proper staff levels at all times for optimum scheduled times.
• Conducting regular travel paths throughout your shift and taking action on the results.
• Make sure that on every shift the person in charge is running the operations by shift coaching.
• Responsible for any other requirements/duties management may require.
• Now offering flexible availability