Assistant General Manager

    Updated 9 days ago
    Burton, MI 48509
    Full-time, Part-time
    Similar jobs pay $18.05 - $30.66
    Refer friends, get paid!

    Job Description

    GENERAL PURPOSE OF POSITION: Assists in managing the operations
    of a Halo Burger unit and assumes responsibility for unit operations in the
    absence of other management. Trains and supports the unit employees in order to
    provide quality food in a clean, safe and efficient manner so that guests will
    have an enjoyable experience at Halo Burger.

    ESSENTIAL JOB DUTIES:

    1. Places the importance of exemplary guest service as the #1 priority
    2. Oversee and assigns unit employees and management to
      perform all duties in Basic Stations (Order Taker, Fountain & Frozen, Dresser,
      Fryers, Grill, Food Prep, Expeditor and Drive-Thru) as needed and depending on
      unit volume, during a shift to ensure the preparation (portion control),
      temperature, packaging, appearance, presentation, taste and service of all menu
      items meet operational standards.
    3. Adheres to and monitors employee compliance of the Halo
      Country employee handbook, policies and practices. Takes appropriate action to
      address employee issues and policy violations and immediately reports all
      employee issues, complaints and policy violations to his/her immediate
      supervisor or HR Manager.
    4. Manages, trains, monitors and coaches crew members.
    5. Monitors and makes appropriate adjustments to staffing
      levels during assigned shift.
    6. Assists in preparing employee work schedules in a
      timely manner to ensure continuous ability to properly serve guests in
      accordance with Halo Burger policy and applicable law.
    7. Monitors and maintains inventory levels to ensure
      product availability and portion control. Places orders for food, paper and
      other supplies within cost control procedures.
    8. Performs opening and closing duties to company
      standards
    9. Immediately resolves guest requests and concerns in a
      respectful manner.
    10. Recruits, interviews and hires crew team members to
      achieve proper staffing levels.
    11. Prepares all necessary operational reports. Develops
      appropriate action plans to resolve unfavorable financial and/or sales trends.

    ADDITIONAL DUTIES:

    • Perform all duties in the Basic Stations (Order
      Taker, Fountain & Frozen, Dresser, Fryers, Grill, Food Prep, Expeditor and
      Drive-Thru) ) as needed and depending on unit volume, during a shift to ensure
      the preparation (portion control), temperature, packaging, appearance,
      presentation, taste and service of all menu items meet operational standards.
    • Operates POS and records customer order, repeats
      order in a clear and understandable manner, makes accurate change quickly and
      efficiently.
    • Operates Drive-Thru window and POS and records
      customer order, repeats order in a clear and understandable manner, makes
      accurate change quickly and efficiently.
    • Prepares fountain drinks and frozen items.
    • Prepares food by cutting chopping food items and
      cooking on grill or in fryers.
    • Prepares food orders efficiently within 3
      minutes.
    • Package all menu items into bags or trays and
      places drink order into drink carrier.
    • Serves food to customers in an efficient manner
      as necessary when working in other Basic Stations.
    • Occasionally moves food product weighing up to
      50 lbs into freezer and shelves stacked from to ceiling.
    • Occasionally disposes of trash by transporting
      bags outside and into the dumpster.
    • Occasionally cleans areas of the unit, including
      mopping, sweeping, washing dishes, wiping counter-tops and emptying used
      grease.
    • Complies with all federal, state and local wage
      and hour laws and labor and employment laws.
    • Wears required uniform and personal protective
      equipment when necessary.
    • Performs frequent washing and sanitizing of:
      food areas, food preparation tools, and hands.
    • Performs other job-related duties as assigned or
      required.

    QUALIFICATIONS AND JOB REQUIREMENTS:

    • General knowledge and understanding of the
      restaurant industry or retail operations required. Six months of restaurant
      management experience (QSR) or, one year
      entry level retail management experience required.
    • Experience running shifts without supervision.
    • Leadership and supervisory practices and skills.
    • Effective verbal and written communication
      skills.
    • Basic math and basic reading skills.
    • Time management skills.
    • Organizational skills.
    • Problem solving, decision making and
      conflict-resolution skills.
    • Basic computer skills.
    • Must be able to follow directions.
    • Must be able to work irregular hours, nights,
      weekends and holidays.
    • Must be able to multi-task and prioritize.
    • Ability to successfully solve problems.
    • Works with autonomy once given direction.
    • Complies with all Halo Country Policies and
      Procedures, and all health and sanitation laws and regulations.
    • Continuous standing, bending, stooping, lifting,
      stretching and frequent over-head lifting will be required when staging,
      preparing or packaging menu items and/or cleaning.

    ENVIRONMENT:

    • Frequent exposure to heat and hot liquid
      shortening while cooking.
    • Frequent exposure to freezer when stocking food
      items.
    • Occasional exposure to extreme temperatures based on variable weather
      conditions.




    PI132600085

    Posting ID: 614677846Posted: 2021-04-30Job Title: General Manager