Field Services Manager

    Updated 22 days ago
    Sioux Falls, SD 57101
    Full-time
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    Job Description

    Clearance Must be eligible to obtain and maintain a Top Secret clearance. We are looking for a leader to drive and grow our field services team. We design and manufacture niche products that enhance security and connect the world. This team helps plan, stage, and lead flight events, largely for military and government applications. The team also installs, maintains, and operates radar systems in land-based and maritime applications. If yoursquore looking for a chance to build a team in a fast-paced and exciting environment, this opportunity is for you. Essential Functions bull Manage field service teams, building a scalable organization and encouraging organic development and continuous improvement of processes and procedures. bull Develop and execute budgets, short-term plans, policies, procedures, and initiatives. Work with team to maintain accountability to budgets, plans, and initiatives. bull Work with customers to capture mission requirements including objectives, schedules, and associated logistics. bull Lead activities in mission modeling to ensure feasibility of requested CONOPs. bull Track inventory an ensure adequate materials and equipment are available to meet customer needs. bull Coordinate logistics for demonstrations and campaigns, including transport and staging of flight platforms, ground support equipment, lift gas, and personnel. bull Manage flight operations teams to include launch, operations, and recovery of lighter-than-air platforms. bull Ensure checklists are being followed, records are being kept, and other measures are being taken to ensure quality assurance regarding field operations. bull Manage scheduling and rotation of field representatives for onboard servicing andor operation of radar systems. bull Maintain adequate inventory of parts, supplies, and equipment for assigned shiftssitesmissions. bull Collect design improvement recommendations from FSRs based on common failure modes of fielded systems. bull Maintain and develop new policies and procedures for field service operations. bull Develop training processes and create documentation. bull Coordinate efforts to ensure proper safety and ergonomics standards and guidelines are met in work area. bull Manage compliance with applicable standards, including licensure with FAA, FCC, DOT, etc. as pertain to ongoing field operations. bull Effectively promote and maintain customer relationships. Qualifications bull Bachelorrsquos degree in business or technical field. bull Minimum 5 years related experience required or equivalent combination of education and experience. bull Previous leadership experience required. bull Direct military experience, experience supporting military operations, or experience managing field operations preferred. bull Ability to coach, mentor, and empower team members to succeed. bull High level of patience and service. Ability to motivate team members. bull Ability to remain calm under pressure. Positive communication in the face of issues, especially when communicating to external stakeholders. bull Problem-solving abilities. Ability to identify waste and creatively look for solutions. bull Travel is required, potentially up to 50 of time, both domestic and international.
    Posting ID: 617818020Posted: 2021-04-16Job Title: Field Services Manager