Reports to:Food Service Supervisor – (Han-Dee Hugo’s Convenience Stores)
FLSA STATUS: Exempt
Primary Objective of Position:
To manage operations which facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals for Han-Dee Hugo’s food operations.
Major Areas of Accountability:
Supervises Han-Dee Hugo’s Deli establishment.
Trains workers in performance of duties.
Assigns and coordinates work of employees to promote efficiency of operations.
Conducts periodical inspections of deli, dining areas, utensils and equipment to ensure sanitary standards are met.
Keeps cost accounting records, such as amount and cost of meals served and hours worked by employees.
Requisitions and inspects foodstuffs, supplies, and equipment to maintain stock levels and ensure standards of quality are met.
Interview, select, or hire new employees.
Monitors compliance with health and fire regulations regarding food preparation and serving and building maintenance in facility.
Organizes and directs worker training programs, resolves personnel problems, hires new staff, and evaluates employee performance.
Monitors budget, payroll records, and reviews financial transactions to ensure expenditures are authorized and budgeted.
Investigates and resolves complaints regarding food quality, service, or accommodations.
Reviews menus and analyzes recipes to determine labor and overhead costs, and assigns prices to menu items.
Keeps records required by government agencies regarding sanitation and regarding food subsidies where indicated.
Directs and coordinates activities of subordinate personnel involved in operating retail food services. Ensures all operations are in compliance with franchise requirements, where applicable.
Maintains employment records for each employee.
Terminates employment of individuals whose performance does not meet company standards.
Directs personnel compliance of workers with established company policies, procedures, and standards, such as safekeeping of company funds and property, personnel and grievance practices, and adherence to policies governing acceptance and processing of customer credit card charges.
Inspects premises of assigned area stores to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances.
Reviews operational records and reports to project sales and to determine store profitability.
Coordinates sales and promotional activities.
Examines, analyzes, and evaluates operations of individual food service operations to ensure adherence to company standards and policies.
Checks physical structures and surroundings, noting degree of maintenance provided or required and unusual wear and tear. Notes condition and recommends appropriate action, where necessary. Prepares report, summarizing findings and including recommendations for maintenance, repair, changes in operational procedures, and purchase requirements, and submits report to home office.
Education: Associates Degree or equivalent. Course work in business management or food service preferred.
Knowledgeable of fast food operations. Possess a minimum of 3 years experience working within the fast food or similar environment.
Good people management skills, communication and listening skills. Must be flexible and adaptable to change.
Ability to train, develop and motivate food service employees.
Able to resolve complaints and problems as they arise from customers and employees.
Experienced in dealing with pay related issues, performance management and progressive discipline procedures.
Must be computer literate.
Valid driver’s license.
Knowledge of Labor Laws, Health Codes, Safe Food Handling and Sanitation, Safety and Security systems and procedures, computer operations.
Demonstrated time management and organizational skills.
Must be internally motivated and detail oriented and have a passion for teaching others.
Must be able to work a flexible schedule including days, nights, weekends and holidays.