This position is primarily expected to perform manicures, pedicures, and waxing and be responsible for answering phones, booking appointments, selling retail products, keeping records of client treatments, ordering supplies and keeping work area clean. May provide esthetician care if qualified to do so.
Greet and attend guests
Answer telephone and make appointments for guests
Provide high quality customer services to Spa guests
Provide relevant information about spa facilities and available services
Respond to guests inquires and concerns
Solve guests complaints and misunderstandings
Maintain spa premises neat and a good working environment, clear of clutter and personal effects
Establish and maintain good relationships with spa staff and guests
Ensure compliance with local and federal health and safety policies, standards and regulations
Record and monitor all sales, costs, payroll and profits within the spa
Take inventory, order and maintain spa equipment, tools and other necessary instruments
Willingly accept potential walk-in and last minute calls for nail services such as manicures and pedicures.
Flexibility in scheduling is required. Additional hours may be needed during busy times
Adhere to company policies and procedures.
Performs other duties as assigned or requested by spa manager.
Knowledge, Skills, and Abilities (Minimum Qualifications):
High School Diploma or GED preferred.
Washington State licensed in Cosmetology.
Esthetician license preferred.
Demonstrated knowledge of comprehensive professional nail techniques required; previous salon/spa experience preferred
Must be energetic, enthusiastic and motivational
Must be a strong team player
Must be proficient in appropriate computer skills and office equipment
Demonstrated ability to develop relationships with customers and coworkers
Ability to communicate clearly and professionally with customers and coworkers, and work ethic.
Ability to maintain company, employee and patron information confidentiality.
Must be able to obtain a valid Tribal Gaming License.
Must be able to work various days including holidays and weekends.
Physical Demands / Work Environment:
Manual and finger dexterity as required to perform daily job duties.
Ability to frequently walk and/or stand for prolonged periods of time.
Ability to occasionally lift and/or move up to 35 pounds.
Ability to stand, stoop, kneel, crouch, bend, walk and talk.
Required to regularly use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.