Customer Service Representatives

    Updated today
    Gilbert, AZ 85297
    Full-time, Part-time
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    Job Description

    Kelly Services seeking 85 Call Center Representatives for a client in Chandler AZ.

    $16.50 an hour

    Temp to Hire based on performance (after the 90 days and if hired on, they will have opportunity to go remote)

    • Start date May 10th
    • M-F 8-5 during training
    • Training: week 1 training, week 2 nesting, week 3, KE will be taking calls
    • (Zero Tolerance attendance policy for first 3 weeks)
    • Training hours: 8am to 5pm  M-F.   
    •  
    • AFTER TRAINING, will be given a schedule between 7am and 7pm and between Mon-Sun
    • Open availability after training:  Mon-Sun 7am to 7 pm (hours of operation)

    POSITION SUMMARY: With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner.

    PRINCIPAL RESPONSIBILITIES:

    • Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect.

    • Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries.

    • Inputs standard customer requests into Company systems.

    • Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.

    • Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.

    • Enters service and route data into computer for billing and route scheduling purposes.

    • Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.

    QUALIFICATIONS:

    •  Highschool and/or GED 

    • Knowledge of the waste management industry.

    • Bilingual skills +  (not required)

    • Minimum of 1 year of experience in a call center or other customer service related environment

    Apply today chad233@kellyservices.com



    Why Kelly®?

    You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

    About Kelly®

    At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

    Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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    Posting ID: 619609578Posted: 2021-05-08Job Title: Customer Service Representative