Senior Enrollment Eligibility Representative - Eau Claire, WI (Temporarily Remote) - Full-time / Part-time

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high-performance structure that works better for more people in more ways.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. 

This is a challenging role with serious impact. You'll need to focus on bringing out the best in team members through coaching, huddles and modeling proper behaviors and practices. You'll be accountable for overall team performance within a demanding, fast paced environment that involves a great deal of complexity.

Primary Responsibilities:

• Loading new member or group data into the enrollment database & update the database with changes


• Responding to member eligibility or group questions & verify enrollment status


• Working with various types of member correspondence


• Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes


• Inventory control of member and group transactions


• Work is frequently completed without established procedures


• Works independently


• May act as a resource for others


• May coordinate others activities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• An education level of at least a high school diploma or GED OR 10+ years of equivalent working experience


• 2+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties


• Available to work 40 hours per week within the operating hours of the site


• Prior stable work experience


• Ability to navigate a computer while on the phone


• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

• Moderate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications: Microsoft Word (create and edit documents), Excel (v-lookup, pivot tables), Access (running macros), Sharepoint (creating custom views)

Telecommute Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy


• Ability to keep all company sensitive documents secure (if applicable)


• Must live in a location that can receive a UnitedHealth Group approved high - speed internet connection or leverage an existing high - speed internet service

Soft Skills:

• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product


• Ability to remain focused and productive each day though tasks may be repetitive


• Ability to communicate effectively in training and one-on-on environments


• Ability to work with minimum supervision


• Strong analytical and problem solving skills

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer


• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at:

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 10 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment

Keywords: Enrollment, Elibility, training, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo