To anticipate and provide for guests' needs in the timely service of their dining experience while delivering the Art of Hospitality with a positive and friendly attitude using your own style and personality.
The working schedule for this position may include days, evenings, weekends, & holidays based on operational needs.
Verbally welcome guests immediately upon seating.
Using acquired menu item knowledge, offers menu suggestions, answers questions, and anticipates guests' needs.
Knows liquor liability laws, takes steps to visually assure that age identification is legitimate and practices responsible beverage service with all guests.
Takes drink and food orders.
Lifts small and large trays, carrying as many entrees/drinks as physically able, garnishes and serves food/drinks for your guests and other servers' guests.
Maintains guests' area – pre-bussing, detailing, etc.
Enters drink and food orders on a POS register.
Prepares non-mixed drinks, soups and salads.
Prepares, presents and receives payment for guests' checks.
Maintains guests' needs throughout their dining experience by removing china, trash, and refilling beverages.
Removes remaining dishes/glasses from tables into bus tubs and carries a bus tub load within your physical ability to the dish room.
Unloads dishes in dish room and/or at bar dishwasher.
Uses sanitizing solution to wipe down tables, chairs, booths, and table bases.
Sweeps floor area around table.
Resets using designated silverware, napkins, and condiments.
Maintains service stations, garnish line, service bar, and common area of restaurant.
Restocks service station with glasses, tea, ice, water, and appetizer plates.
Restocks garnish line.
Washes server trays.
Cleans mirrors and artifacts.
Sweeps and mops floor
Must be at least 18 years of age or older.
As a member of the team, a server should know and follow policies and procedures and have strong interpersonal skills that would enable him/her to verbally communicate in a positive manner with co-workers, guests, and the general public.
Must be of age to serve alcoholic beverages and able to obtain RAMP training as state law requires.
Able to see at a distance (20 feet), at close range ( 12 inches), distinguish between shapes, and utilize peripheral vision to avoid potential hazards.
Able to hear in one or both ears so that verbal communication can be received, understood, and acted upon.
Able to read, write and perform addition/subtraction calculations
Able to remember abbreviations, and menu items.
Use body parts, usually fingers and hands, able to distinguish between sharp/dull, and hot/cold.
Able to control and utilize fingers to write, use POS register, slice, chop and operate equipment.
Able to bend, handle, carry, lift, reach, wipe, climb and stoop.
Able to walk and stand for up to 8 hours.
Exposure to chemicals.
Flexible schedule required, including days, evenings, split shifts, weekends, and holidays.
Physical requirements include walking and standing most of the shift; stooping; bending; pushing; lifting up to 25 pounds; and working outdoors.
Proper footwear must be provided by employee.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer