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27 W Chocolate Ave,
Hershey, PA 17033
To anticipate and provide for guests' needs in the timely service of their dining experience while delivering the Art of Hospitality with a positive and friendly attitude using your own style and personality.

This is a part-time year round position. The working schedule for this position may include days, evenings, weekends, & holidays based on operational needs.

Job Functions:
  • Verbally welcome guests immediately upon seating.
  • Using acquired menu item knowledge, offers menu suggestions, answers questions, and anticipates guests' needs.
  • Knows liquor liability laws, takes steps to visually assure that age identification is legitimate and practices responsible beverage service with all guests.
  • Takes drink and food orders.
  • Lifts small and large trays, carrying as many entrees/drinks as physically able, garnishes and serves food/drinks for your guests and other servers' guests.
  • Ensures food/drink items meet guests' satisfaction.
  • Attends to any guest needs/requests.
  • Answers telephones when necessary.
  • Maintains guests' area – pre-bussing, capping ashtrays, detailing, etc.
  • Enters drink and food orders on a POS register.
  • Prepares non-mixed drinks, soups and salads.
  • Prepares, presents and receives payment for guests' checks.
  • Maintains guests' needs throughout their dining experience by removing china, trash, replacing ashtrays, and refilling beverages.
  • Removes remaining dishes/glasses from tables into bus tubs and carries a bus tub load within your physical ability to the dish room.
  • Unloads dishes in dish room and/or at bar dishwasher.
  • Uses sanitizing solution to wipe down tables, chairs, booths, and table bases.
  • Sweeps floor area around table. Resets using designated silverware, napkins, and condiments. Maintains service stations, garnish line, service bar, and common area of restaurant.
  • Restocks service station with glasses, tea, ice, water, and appetizer plates. Restocks garnish line.
  • Fills condiments.
  • Washes server trays.
  • Sorts silverware.
  • Prepares roll-ups.
  • Cleans mirrors and artifacts.
Basic Qualifications:
  • Must be at least 18 years of age or older.
Additional Qualifications:
  • As a member of the team, a server should know and follow policies and procedures and have strong interpersonal skills that would enable him/her to verbally communicate in a positive manner with co-workers, guests, and the general public.
  • Must be of age to serve alcoholic beverages and able to obtain RAMP training as state law requires.
  • Able to see at a distance (20 feet), at close range (12 inches), distinguish between shapes, and utilize peripheral vision to avoid potential hazards.
  • Able to hear in one or both ears so that verbal communication can be received, understood, and acted upon.
  • Able to read, write and perform addition/ subtraction calculations
  • Able to remember abbreviations, and menu items.
  • Use body parts, usually fingers and hands, able to distinguish between sharp/dull, and hot/cold.
  • Able to control and utilize fingers to write, use POS register, slice, chop and operate equipment.
  • Able to bend, handle, carry, lift, reach, wipe, climb and stoop.
  • Able to walk and stand for up to 8 hours.
  • Exposure to chemicals.
Working Conditions:
  • Flexible schedule including hours from 10:00 am – 11:00 pm, days, evenings, split shifts, weekends, and holidays.
  • Physical requirements include walking and standing most of the shift; stooping; bending; pushing; lifting up to 25 pounds; and working outdoors.
  • Proper footwear must be provided by employee.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Posting ID: 620276384Posted: 2021-06-24Job Title: Server