Bilingual Customer Service Agent

    Updated 17 days ago
    Midvale, UT 84047
    Full-time
    Wage:$15.0 to $16.0 hourly
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    Job Description

    As a Bilingual Customer Service Representative, you will primarily take inbound calls in both English and Spanish to assist customers by answering customer questions regarding their lease agreement, help manage customer payment scheduling, process payments, and close paid leases. You will provide support as necessary to the customer in various stages during the lease servicing process.

     

    Compensation

    Hourly pay starting at $15/hour, depending on qualifications and experience.

    **Eligibility for performance bonus each month on top of an hourly rate

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    Scheduling

    Full-time positions are available now!

    We are closed on Sundays and you are only required to work every other Saturday.

    Customer Service Department is open Monday - Friday from 6:00 am to 7:00 pm and Saturday 7:30 am to 4:00 pm.

     

    Position Functions

    • Perform primarily inbound calls with any applicable party
    • Help customers process ACH and credit card payments
    • Manage lease payment schedules
    • Data Entry when needed
    • Coordinate with other departments to best meet the customer’s needs
    • Provide outstanding, caring customer support to all customers

    Requirements

    At least 1 year of Call Center Customer Service experience is preferred but not required

    • Fluent in English and Spanish
    • Proficient with a 10 key
    • Excellent phone etiquette and demonstrated customer service skills
    • Reliable - great attendance & time management
    • Type 40 WPM to 60 WPM preferred
    • Computer savvy
    • Team cooperation and coordination to reach department goals
    • Basic mathematical knowledge of percentages and payment processes
    • Ability to perform efficiently and friendly in a fast-paced environment
    • Strong oral and written communication skills
    • Effective listening skills with the ability to act on what is learned

    COVID-19 Update

    Interviews will be conducted over the phone. However, a week-long in-person training will be required. You are expected to work in-office until you pass training, then you have the option to work from home.

     

    Benefits

    Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you’ll experience:

    • Opportunities for growth
    • A beautiful new office located right off I-15
    • Wonderful opportunities for movement (because we’re growing so fast!)
    • Department snacks and treats
    • Employee referral bonus program
    • Casual dress code policy

    After 60 days you’ll have access to:

    • Medical insurance
    • Dental plans
    • Vision plans
    • Supplemental insurance (long-term/short-term disability, life insurance, etc.)
    • Health Savings Account (HSA) with Company Match
    • Company-paid holidays
    • Paid time off (PTO)

    After 90 days, you will have access to:

    • 401(k) plan
    • Tuition reimbursement for STEM, Accounting, or Finance majors
    • Daycare reimbursement

    Company Description

    Acima Credit (Acima) based in Draper, Utah is a young and dynamic leasing company that provides consumers alternative financing options for life necessities that otherwise would not be available to them. We help by leasing items from tires/wheels to furniture and appliances.

    Acima is growing at a tremendous rate and has been recognized as one of the fastest-growing companies by the Mountain West Capital Network and the Utah Business Magazine. We are in need of awesome people to continue to propel that growth in a friendly environment that fosters open communication and team cooperation.

    Required qualifications:

    • 18 years or older
    • Legally authorized to work in the United States
    • Reliable transportation to and from work
    • Background check

    Preferred qualifications:

    • 1+ year of experience in the customer service industry
    • At least high school diploma or equivalent or higher

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