Responsible for all aspects of trust administration, servicing of high net-worth private and institutional clients. Supports revenue-generating activities by supporting senior account representative. May act as portfolio administrator for very large (as defined by the business) and/or highly complex unique portfolios. Primary point of contact/relationship lead for client.
Daily contact with Trust clients to answer general inquiries, or facilitate client requests. Process all transactions to include collection of critical documents, processing of cash disbursements, trades, account balances, establishing new accounts, facilitating client requests for discretionary distributions, trust terminations, etc., to ensure proper administrative management.
Oversee current relationships with clients, making appropriate recommendations regarding the design and administration of institutional and/or corporate trust accounts.
Actively assist the senior account representative in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings. Demonstrate the ability to manage the day-to-day responsibility of implementing client strategies.
Foster client relationships with assigned client base, serving as the primary point of contact for all services used by the assigned client; make recommendations for services to correct and/or enhance the client accounts; resolve problems and respond to client requests, both standard and unique.
Proactively manage relationships with internal and external service partners so that after assessing issues that need immediate attention or can be resolved through the normal course of business, you know with who you need to work to resolve the issue.
Develop and maintain a high level of knowledge trust, planning corporate and basic investment disciplines and begins to develop a broader knowledge of investment, credit, and insurance disciplines. Provides/maintains appropriate levels of controls to minimize possible losses
Draft materials for client meetings and prepare board packets.
Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role. As appropriate to the business supported, develop and maintain a high level of knowledge of the trust and agency discipline and service/product alternatives for the client. Stays current and is able to articulate current industry standards.
Provide effective day-to-day support, coaching, and/or mentoring of any assigned team associates.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
NATURE AND SCOPE:
Direct contact with clients, internal resources and external (i.e. clients/customers, investment professionals, attorneys, etc.) professionals/businesses in support of the client relationship. Support the efforts of a variety of professionals to include any/all of Fiduciary Advisors, Relationship Managers, unit managers and supervisors, to name a few. Work within a team environment that requires not only individual focus but actions that support the group as a whole.
Ability to work on multiple tasks under limited supervision in a fast paced environment.
Team work leadership of lower level Client Administrators.
MINIMUM QUALIFICATIONS REQUIRED:
Bachelor's degree plus a minimum of 2 years relevant work experience with direct client contact. OR in lieu of a degree, a combined minimum of 6 years higher education and/or work experience.
IDEAL QUALIFICATIONS PREFERRED:
Degree focus on Finance/Accounting/Economics preferred.
Strong focus on customer service and satisfaction; direct client contact.
Knowledge of ERISA and tax laws (for personal trust focus).
Strong skills in office applications (Microsoft Office) and able to rapidly learn new software applications
Excellent written and oral communications skills.
Ability to work in a team environment.
Strong interpersonal skills with an ability to build a significant level of trust with clients; empathy and a real interest in working with people. Self-confident and a proven ability to work well with highly capable and successful individuals.
Trust planning experience and if in an investment oriented business, basic investment knowledge.
CCTS - Certified Corporate Trust Specialist certification (for corporate trust focus).
Strong analytical ability.
Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit. Examples include Operations and Legal groups.
Essential to contribute to positive working relationships, maintaining integrity and professionalism.
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
LocationBaltimore, Maryland, United States of America