ABOUT WESTGATE RESORTS Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
This position reports to the Benefits Manager and is responsible to answer team member questions, research and investigate issues affecting team members, review and process reports, complete ad hoc requests as well as perform data entry into all systems used by CFI/Westgate Resorts for benefit administration (ADP, Plan Source, TransAmerica and Lawson).
Responsible for complying with all Federal and State laws and regulations relating to benefits; as well as internal policies and procedures of CFI/Westgate Resorts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, and other duties may be assigned.
Daily review CSD tickets assigned and incoming email to ensure problem is resolved.
Daily review of the changes HRIS notifies benefits about and make any necessary adjustments in ADP & Plan Source to team members file such as rehires, transfers, pay changes, and status changes, etc.
Benefit audit review of the status of premiums due and makes any necessary corrections and submits adjustments to payroll.
Prepares letters using the monthly report for dependent eligibility/verification and distributes to local HR for distribution to team members. Ensures response and performs the data entry in Plan Source. Distributes information and explains benefit programs such as 401k, health, life, Accident Insurance, Critical Illness and disability plans to team members and dependents.
Prepares written response to team members, HR staff, and outside agencies in response to requests or to initiate follow-up. May assist with preparing written procedures and instructions for use by fellow Benefits Reps and Field HR.
Investigates and resolves questions regarding services of our providers when problems arise such as coverage level, team member billing problems, identification cards, etc.
Reviews reports from plan providers to verify accuracy and resolve differences.
Verify and advise team members about benefits enrollment before they reach their 60th
day of employment, lifestyle changes, or at open enrollment by sending postcards, letters and emails including reminders about the wellness program.
Responsible for data entry of benefit enrollment as needed, review for accuracy and ensure all required documentation has been received. Corrects any other issues with team members when they have problems such as overcharges.
Review and research time accrual discrepancies, make necessary adjustments and advises Human
Reviews and processes any QDRO received by preparing written response to court and team member and does the necessary data entry.
Researches and gathers information for subpoenas related to benefits.
Reviews for accuracy any Evidence of Insurability received from team members and forward to
carrier. Keeps a follow up system to ensure response is received and makes adjustment upon
Prepares and mails billing to team members who owe benefits while on company leaves of absences. Record receipt of premium payment checks and forward to Cash Management for processing. Also request delete of one time deductions through Payroll.
Reviews and processes all monthly billing for all benefits.
Ensures that all records are scanned in Image Quest.
Answers incoming telephone calls for the Benefits Service Center ensuring that CSD tickets are created and issues resolved on a timely basis.
Coordinates forwarding of health coverage questionnaires from federal and state agencies (such as
Department of Revenue, Child Support, etc.), to outsourced verification provider.
Coordinate open enrollment and scheduling of Benefit education sessions/401k enrollment meetings including working with local HR to develop communication material (memos, fliers, forms, wallet cards, stuffers), and posting and distribution.
Upload 401k deferral file for CFI and send deferral and loan list to Las Vegas team.
Assist with Wellness Committee with communications and challenges.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proficient in the use of a P/C. Must have excellent customer service skills. Must be detailed orientated, self- motivated and disciplined. Require little to moderate supervision to follow through on assigned responsibilities and tasks. Ability to multi task and handle heavy workloads in a timely manner. Multi- lingual a plus.
All your information will be kept confidential according to EEO guidelines.