Updated 30+ days ago

Store Manager - 1255 Wisconsin Ave NW, Washington, DC

Washington, DC 20001
$21.19 - $35.73
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Title: Captain (Store Manager) Department: Retail Reports To: District Manager Overview: Responsible for building, guiding, and supporting a store to bring "Every Day Should Feel This Good" to customers while growing sales and profitability. Functions & Responsibilities: --Generate Sales: -Meets and exceeds store financial goals -Measure and develop store and crew performance goals to increase profitability -Actively looks for opportunities to drive additional sales and traffic -Aware of market competitor activities -Sources and supports In-Store and Head Quarter driven events -Supports and Communicates Head Quarter initiatives --Customer Experience: -Ensures the store reflects Shep & Ian's vision of "Every Day Should Feel This Good" to our customers through "Hosting the Party" -Develops customers into repeat shoppers though information gathering, customer follow-up and email capture -Educates crew and customers regarding product information and brand initiatives -Ensures crew and customer education regarding product knowledge and brand initiatives -Develops and ensures store systems and practices support the customer experience -Encourages managers and crew to solicit customer feedback to better product and store environment --Crew Development: -Operates a welcoming, fun, encouraging and energetic yet professional store environment that adheres to all HR policies and laws -Creates schedules to support an engaging customer service environment -Develops and educates first mates (assistant managers) and crew members -Creates, attends and supports manager and crew meetings and team building exercises -Recognizes and rewards first mate and crew performance -Builds an environment that fosters open and respectful communication with crew and Head Quarter partners -Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking -Conducts regularly scheduled interviews to identify and hire on the best talent for stores --Operations: -Ensures store is compliant with operational standards, expectations and federal law -Supports crew to plan and execute direction in a timely manner -Evaluates store operations and looks for opportunities to enhance efficiency, productivity and profitability -Maintains efficient merchandise controls -Develops loss prevention awareness among all crew members -Consistently meets payroll expectations -Manages to a Profit and Loss Statement -Exercises prudence regarding personal/team expenses and supply management --Merchandising: -Ensures merchandising reflects current compass, brand initiatives and local customer needs -Actively looks for replenishment opportunities through restocking and Head Quarter partnership -Audits store cleanliness, folding and visual standards -Makes merchandise moves based on sell-through and customer feedback to drive business Requirements/Qualifications: -2+ years as a Store Manager in similar volume, type business -Total 3+ years of retail supervisory experience -Strong interpersonal communication and customer service skills -Ability to plan, manage time, and make decisions in a fast-paced environment -Proven success in staff development and mentorship -Competition and industry awareness -Commitment to career growth of self and others -Team focused, confident, and professional -Creative, adaptable, entrepreneurial and driven by integrity -Strong verbal and written skills -Ability to perform effective selling techniques to achieve sale and repeat business -Excellent retail business acumen including selling skills, visual presentation, and sales analysis -Ability to work a flexible schedule including holidays, overnights, weekends -Ability to actively supervise the sales floor -A passion for making people happy -Belief in leading by example and likewise, exudes a leadership as service mentality -Excited to recruit, train, motivate, and inspire as a large piece of the day-to-day responsibilities to your team -Excellent organizational skills -Accuracy and attention to detail -Ability to effectively receive and communicate feedback -Proactive and experienced in networking -Passion for the vineyard vines brand

Posting ID: 620846363Posted: 2021-05-19Job Title: Store Manager